Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Saryenneh

Fort Worth,Texas

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pest Control Technician

Aptive Environmental
06.2022 - 10.2023
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.

Delivery driver/Customer Service

Colonial Logistics, Amazon
10.2019 - 10.2020
  • Conduct inspections of company vehicle before departing to deliver goods
  • Pack and load products onto company van according to company's specifications
  • Deliver orders to customers on assigned routes in a timely manner
  • Maintain ongoing communication with route dispatcher
  • Review deliveries with customers to ensure products meet their needs and obtain delivery confirmations.

Delivery Driver/ Customer Service

Doughnut Peddlers
10.2018 - 09.2019
  • Overnight delivery driver and customer service, solo team member
  • Load and delivery on a dedicated route 200 miles nightly across the dfw with fresh baked goods and grocery items to retail stores
  • Log book and maintenance log daily fueling and clean/light maintenance of fleet vehicle
  • Unload after shift and final daily electronic documentation of route deliveries and verifying deliveries
  • Final sales counting and logging all paperwork.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Box Truck delivery driver

Global Freight
09.2017 - 09.2018
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Grocery delivery driver/ Customer Service

Tom Thumb
01.2017 - 09.2017
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients complaints
  • Inform customers about new products and services
  • Complete logs and reports
  • Follow DOT regulations and safety standards.

Education

Associate of Arts - Information Technology

Tarrant County College
Hurst, TX
08.2025

Skills

  • Ability to organize and prioritize work
  • Work under extreme pressure and meet deadlines
  • Problem-solving abilities and critical thinker
  • Time management & attention to details
  • Dependable and reliable
  • Courteous and polite demeanor
  • Exceptional written and verbal communication skills
  • Excellent driving skills with no no driving violations over the years
  • Chemicals handling

Certification

  • Certified Pest Control Technician (CPCT) - National Pest Management Association (NPMA).

Timeline

Pest Control Technician

Aptive Environmental
06.2022 - 10.2023

Delivery driver/Customer Service

Colonial Logistics, Amazon
10.2019 - 10.2020

Delivery Driver/ Customer Service

Doughnut Peddlers
10.2018 - 09.2019

Box Truck delivery driver

Global Freight
09.2017 - 09.2018

Grocery delivery driver/ Customer Service

Tom Thumb
01.2017 - 09.2017

Associate of Arts - Information Technology

Tarrant County College

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Diamond Saryenneh