Open To Work
Diamonique Singletary
NYC Health & Hospitals
New York,NY
Work Preference
Job Search Status:
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation:
New York, NYOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offSummary
Diligent professional with a solid background in healthcare and customer service settings, skilled at thriving in dynamic, fast-paced environments. Consistently managed office operations, including scheduling, filing, and data entry. Adept at quickly learning and applying new knowledge to deliver efficient and effective service in both healthcare and customer-facing roles.
11
Years of experience
Work History
Clerical Associate LV IV
2 Years 8 Months- Ensures accurate data entry and maintains up-to-date records for improved operational efficiency.
- Maintain strict confidentiality when handling sensitive information for 50+ patients, ensuring compliance with company policies.
- Develop correspondence letters, memos, and emails.
- Input data into spreadsheets and databases.
- Manage multiple tasks and meet time-sensitive deadlines.
- Enhance team productivity through expert organization of department calendars, meetings, and events.
Customer Service Associate
7 Years 1 Month- Performed daily tasks including stocking, re-merchandising, inventory control, and processing transactions with POS Systems
- As Section Manager, placed orders of products such as flowers, plants, and bread during production hours
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns
- Provided excellent and WOW Customer Service experience to 100+ customers daily.
- Developed highly empathetic relationships and earned reputation for exceeding service standard goals.
Service Desk Team Member
1 Year 4 Months- Operated cash register to process cash, check, and credit card transactions while managing over 50+ customer order pickups, returns/exchanges.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Bachelor of Arts - Psychology
Skills
Cross-cultural awareness
Effective multitasking
Detail-oriented professional
Analytical problem-solving
Time management expertise
Data analysis and reporting
Health information management
Certified in Epic ambulatory systems
Timeline
Clerical Associate LV IV
NYC Health & Hospitals
02.2024 - Current
Customer Service Associate
Trader Joe's
12.2016 - 01.2024
Service Desk Team Member
Target
08.2015 - 12.2016
City College of New York
Bachelor of Arts from Psychology