Hailey Sackoor
Honeoye Falls,NY
Summary
Diligent Student Worker polished in balancing schoolwork and office work. Dynamic and self-directed individual possessing outstanding problem-solving and planning abilities. Committed to gaining real-world experience and working collaboratively with team.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
Rochester General Hospital
Rochester, NY
06.2023 - Current
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Sales Associate
Victoria Secret
Victor, NY
05.2022 - 06.2023
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
Seasonal Shoe Sales Associate
Dick's Sporting Goods, Inc
Victor, NY
01.2021 - 06.2021
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Greeted customers to determine wants or needs.
Seasonal Cashier
Kohl's
Victor, NY
08.2020 - 01.2021
- Processed returned merchandise by strictly following store return and exchange procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Used suggestive selling techniques to promote add-on sales.
Education
Bachelor of Science - Psychology
John Carroll University
University Heights, OH05-2025
High School Diploma -
Honeoye Falls-Lima High School
Honeoye Falls, NY06-2021
Skills
- Appointment scheduling
- Claims processing
- Follow-up skills
- Workflow optimization
- Cross-cultural awareness
- Statistical data
- Group dynamics
- Mental health awareness
- Professionalism
- Research
Languages
English
Native/ Bilingual
French
Professional
Affiliations
- Member of Kappa Delta Sorority
- Member of JCU Psych Club
Accomplishments
- Vice President of Standards in Kappa Delta Sorority 2022-2023
- President of Kappa Delta Sorority 2023-2024
- Vice President of Psych Club 2023-2024
- Named on Dean's List Spring 2024
Timeline
Patient Access Associate
Rochester General Hospital
06.2023 - Current
Sales Associate
Victoria Secret
05.2022 - 06.2023
Seasonal Shoe Sales Associate
Dick's Sporting Goods, Inc
01.2021 - 06.2021
Seasonal Cashier
Kohl's
08.2020 - 01.2021
Bachelor of Science - Psychology
John Carroll University
High School Diploma -
Honeoye Falls-Lima High School
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