Ottivia Blackman
New York
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
5
5
years of professional experience
Work History
Patient Access Associate
Center Urgent Care of Gateway Brooklyn
Brooklyn
02.2024 - Current
- Greeted patients and verified insurance information for smooth check-in process.
- Collected patient co-pays and processed payments accurately at the front desk.
- Assisted patients in completing necessary forms and documentation promptly.
- Communicated with healthcare providers to ensure proper patient referrals and follow-ups.
- Maintained patient confidentiality by adhering to HIPAA regulations consistently.
- Scheduled appointments for patients according to their needs and preferences.
- Answered multi - line phones and directed calls appropriately
Patient Service Representative - Remote
United Healthcare
03.2023 - 12.2023
- Assisted patients with scheduling appointments and managing inquiries.
- Educated patients on healthcare benefits and services available.
- Processed patient information accurately using electronic health record systems.
- Coordinated communication between patients and healthcare providers effectively.
- Resolved patient complaints and issues with empathy and professionalism.
- Updated patient records to ensure accurate and timely information management.
- Answered incoming calls in a professional manner.
Customer serive lead
Burlingotn Coat Factory
Brooklyn
06.2021 - 01.2022
- Provided front-line customer service in a fast-paced environment.
- Managed in-person and phone inquiries with professionalism.
- Processed customer information accurately in co-outer systems.
- Handled scheduling, payments, and issue resolution.
- Maintained confidentiality and professionalism at all times.
Education
High School Diploma -
Williamsburg High School of Arts & Technology
06-2021
Skills
- Insurance verification & Data Entry
- Appointment scheduling
- Phone & Front desk Management
- HIPAA compliance
- Customer Service
- Multitasking in High - Volume settings
Timeline
Patient Access Associate
Center Urgent Care of Gateway Brooklyn
02.2024 - Current
Patient Service Representative - Remote
United Healthcare
03.2023 - 12.2023
Customer serive lead
Burlingotn Coat Factory
06.2021 - 01.2022
High School Diploma -
Williamsburg High School of Arts & Technology