William Thomas
Summary
Administrative professional with over 10 years of experience supporting healthcare operation and university governance committee. Skilled in meeting coordination, IRB policy documentation review, regulatory compliance (OSHA, HIPAA), and workflow optimization. Proficient in EMR systems, insurance verification, and cross department collaboration. known for improving operation efficacy and maintain accuracy in highly regulated environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Associate (Radiology) Clinical/Clerical Assistant
Ohio State Wexner Medical Center/OSUP
Columbus, OH, United States
08.2012 - Current
- Assisted with medical procedures, including biopsies, ensuring timely specimen transport.
- Basic knowledge of Microsoft Suite and radiology imaging anatomy.
- Achieved a 99% compliance rate in Cleanliness and protocol adherence.
- Coordinated patient scheduling using epic, ensuring seamless appointment management.
- Manage referrals and medical records from external offices, ensuring confidentiality and compliance.
- Assist in training new team members in scheduling system, workflow, and service standards.
Ophthalmology Surgical Coordinator
UHealth Bascom Palmer Eye Institute
West Palm Beach, FL, United States
02.2024 - 08.2025
- Schedule and coordinate outpatient surgical procedures by collaborating with physicians and administrators.
- Verified insurance coverage and authorization, reducing billing errors.
- Managed and updated confidential surgical and patient records within EMR system, ensuring HIPAA compliance.
- Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
Environmental Health & Safety Committee Coordinator
Florida Atlantic University
Boca Raton, FL, United States
09.2024 - 02.2025
- Coordinated policy-based committee meetings and board meetings including EHS Committee, MRI Safety committee, Diving & boating safety board and Radiation Safety committee.
- Coordinated, generated or created documents to distribute to committee.
- Prepared meeting agenda, organized materials, documented minutes, and maintained official records in alignment with institutional and regulatory standards.
- Collaborated with faculty, researchers, clinical staff and administration to ensure consistent adherence to safety policies and institutional procedures.
- Reviewed institutional Review Board submission and university policy protocols.
Patient Service Specialist
Cleveland Clinic Florida
Port Saint Lucie, FL, United States
04.2022 - 02.2024
- Recommended services improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments with staff.
- Developed a patient issue resolution system that increased service efficiency by 25%.
- Proactive, with an intense sense of personal responsibility.
- Trained new staff on operational procedures and customer service standards to uphold organizational excellence.
Education
Master of Science - Psychology
Lynn University
Boca Raton, FL12-2023
Bachelor of Science - Psychology
Lynn University
Boca Raton, FL12-2023
Skills
- Patient Relation & Customer service
- Staff Training & Development
- Microsoft Office & EHR (Epic)
- Data Analysis & Record keeping
- Accident Investigation & Reporting
- Workplace safety & compliance (OSHA, HIPAA, and CLIA)
- Meeting coordination & Report Preparation
- Student / Employee Support Service
- Cultural Competency & DEI Practice
- Insurance verification & Data Entry
- Clinical Scheduling
- NextGen & HST Pathways
- Picture Archiving Communication System (PACS)
- Payment collection
- Insurance authorizations
- Teamwork and collaboration
Websites
Certification
- Basic Life Support
- Cardiopulmonary Resuscitation (CPR)
- Automated External Defibrillator (AED)
- First Aid Certified
- American Heart Association
- Blood Pathogens
Timeline
Environmental Health & Safety Committee Coordinator
Florida Atlantic University
09.2024 - 02.2025
Ophthalmology Surgical Coordinator
UHealth Bascom Palmer Eye Institute
02.2024 - 08.2025
Patient Service Specialist
Cleveland Clinic Florida
04.2022 - 02.2024
Patient Service Associate (Radiology) Clinical/Clerical Assistant
Ohio State Wexner Medical Center/OSUP
08.2012 - Current
Master of Science - Psychology
Lynn University
Bachelor of Science - Psychology
Lynn University