Amy Minnehan
Snohomish,WA
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist Radiology - Lead
University of Washington Medical Center
03.2022 - Current
- Prioritized patient satisfaction by providing efficient and friendly service during scheduling calls for both internal and external (faxed) orders.
- Utilized Epic for all scheduling functions and act as a scheduling subject matter expert for radiology scheduling, providing training for modality specific exam scheduling and registration and insurance standards.
- Adapted quickly to changing policies or procedural updates within the department, maintaining consistent levels of efficiency and accuracy in keeping training tools/resources up to date.
- Trained new team members on scheduling CT/MRI, fostering a welcoming and cohesive work environment.
- Resolved customer complaints in a timely manner while always remaining calm and professional.
Patient Service Specialist 3 - Radiology
University of Washington Medical Center
06.2021 - 03.2022
- Managed high call volumes and high volume of faxed orders daily for Radiology Department.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Mastered navigating Epic for assisting patients with registration, insurance, scheduling and outreach.
- Consistently provided thorough and empathetic care for patients, families and clinical staff.
Education
Bachelor of Arts - Sociology
University of Massachusetts, Amherst
Amherst, MA06-2010
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems (including Epic, OnBase, Avaya)
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Multitasking and organization
- Training coordination
Certification
UW Medical Center: Supervisory Skills Certificate - June 2025
Timeline
Patient Service Specialist Radiology - Lead
University of Washington Medical Center
03.2022 - Current
Patient Service Specialist 3 - Radiology
University of Washington Medical Center
06.2021 - 03.2022
Bachelor of Arts - Sociology
University of Massachusetts, Amherst
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