Courtney Blackburn
New York
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Patient Service Representative/Radiology Technician Aide
Lenox Hill Radiology
New York
02.2024 - Current
- Maintained accurate records of services provided during each visit or procedure.
- Assisted with the completion of medical forms and records.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned documents into electronic health record system as needed.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained a clean and organized reception area.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Verified insurance eligibility for patients.
Medical Receptionist
City Md
The Bronx
08.2022 - 09.2023
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Associate Dean of Students
Harlem Link Charter School
New York
08.2021 - 08.2022
- Collaborated with teachers to understand and improve classroom conditions.
- Guided students and parents in future educational decisions by setting educational goals and improving level of life skills.
- Enforced behavior management interventions to improve learning environment and increase academic success.
- Oversaw attendance trends and conducted parent conferences to guarantee student success.
- Worked closely with Dean Of Students and principals to establish a positive , structured , achievement-oriented and creative school culture.
Assistant Teacher
Moore Hugs And Learn Family Daycare
New York
02.2018 - 08.2021
- Collaborated with other staff members to ensure student success.
- Assisted in planning field trips and special events such as assemblies or performances.
- Provided one-on-one help to struggling students during study hall sessions.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Helped maintain a safe and orderly learning environment.
- Assessed student progress through observation, testing, and feedback from teachers.
Education
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJ06-2017
Broadcast Journalism
Lehman College
Bronx, NYSkills
- Eligibility Determination
- Appointment Scheduling
- Reception Management
- HIPAA Compliance
- Recording histories
- Medical insurance
- Electronic health records
- Insurance verification
Education and Training
other
Timeline
Patient Service Representative/Radiology Technician Aide
Lenox Hill Radiology
02.2024 - Current
Medical Receptionist
City Md
08.2022 - 09.2023
Associate Dean of Students
Harlem Link Charter School
08.2021 - 08.2022
Assistant Teacher
Moore Hugs And Learn Family Daycare
02.2018 - 08.2021
High School Diploma -
Kingsway Regional High School
Broadcast Journalism
Lehman College