Lauryn Byers
Woodbridge,VA
Summary
Proven Patient Access Associate with a track record at INOVA, adept in records management and delivering exceptional customer service. Skilled in patient registration and HIPAA compliance, I excel in streamlining appointment scheduling and enhancing patient satisfaction. My proactive approach and friendly demeanor have significantly improved patient experience.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
INOVA
Fairfax, VA
09.2023 - Current
- Faxing medical records, IUD request.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Scheduled appointments for patients according to their needs and preferences.
- Provided customer service to address inquiries or complaints from patients or family members.
- Greeted patients and visitors in a friendly, professional manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Scanning medical records into patients' charts.
Patient Registrar
Sentara Northern Virginia Medical Center
Woodbridge, VA
01.2023 - 08.2025
- As a patient registrar at Sentara, I was responsible for the registration process of new and current patients, including check-in and check-out functions, collections of co-pays, scheduling appointments, and requests for medical records. I would also answer the telephone calls, greet visitors, and greet patients.
- I would also get registration information from people who came in through the ambulance in the emergency department.
Education
Gar-field Senior High School
Woodbridge, VA06-2022
Skills
- Records management
- Follow-up skills
- Patient registration
- Appointment scheduling
- Payment processing
- Medical terminology
- Medical billing
- HIPAA compliance
- Patient check-in
- Health insurance knowledge
- Friendly and outgoing
- Customer service
- Scheduling diagnostic procedures
Timeline
Patient Access Associate
INOVA
09.2023 - Current
Patient Registrar
Sentara Northern Virginia Medical Center
01.2023 - 08.2025
Gar-field Senior High School
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