BRANDON G. GONZALEZ
Dundee,IL
Summary
Detail-oriented professional in patient access and health information management. Expertise in managing insurance verification processes, maintaining accurate patient records, and ensuring HIPAA compliance. Strong communication and problem-solving skills contribute to improved patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Access Associate
Prime Healthcare
Elgin, Illinois
01.2025 - Current
- Managed insurance verification and eligibility checks for incoming patients.
- Guided patients through financial assistance options and billing inquiries, enhancing understanding and satisfaction.
- Coordinated with clinical staff to streamline patient flow and improve service delivery efficiency.
- Maintained accurate patient records in electronic health record systems.
- Addressed patient concerns and provided exceptional customer service during visits.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a friendly, professional manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Addressed and resolved registration issues promptly, ensuring a seamless experience for patients.
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Maintained a professional attitude while handling difficult situations.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Answered incoming calls promptly and courteously.
- Routed calls to appropriate personnel or departments.
- Managed multiple tasks simultaneously without compromising quality of work.
HEALTH INFORMATION MANAGEMENT
SAINT JOSEPH HOSPITAL ELGIN
01.2023 - 01.2025
- Organize, overseeing patient charts and protect patient health information including symptoms, diagnosis, medical histories, test results and procedures.
- Work with doctors and nurses to have accuracy of patient data.
- Attention to detail and to reduce information mistakes.
- Communications and collaborations skill.
- Storing sensitive patient information and retrieving information.
- Managing and maintaining databases up to date.
BARISTA
AMITA HEALTH SAINT JOSEPH HOSPITAL ELGIN
08.2020 - 01.2023
- Managing cash positions throughout the store.
- Training and developing store associates to encourage internal promotions.
- Preparing food and beverage orders for customers.
- Addressing customer concerns and ensuring guests are content as possible.
- Growing the store business by encouraging a positive and productive work environment.
BARISTA
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
08.2015 - 08.2020
- Check temperatures of freezers, refrigerators and heating equipment ensuring proper function.
- Clean service, seating areas, stock customer service stations with paper products or beverage preparation items.
- Create signs to advertise store products, events and restock/set up product displays.
- Provide customers with product details such as coffee blend, preparation descriptions, weigh, grind or pack coffee beans for customers.
- Wrap, label and date food items for sale. Prepare to serve hot or cold beverages, coffee, expresso drinks, blended coffees or teas. Serve menu items such as sandwiches or salads.
- Demonstrate the use of retail equipment, such as expresso machines.
VENDING
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
01.2015 - 08.2020
- Fill machines with products, money and other supplies.
- Keep records of merchandise distributed and money collected.
- Record transaction information on forms or logs and notify designated personnel of discrepancies.
- Inspect machines and meters to determine causes of malfunctions and fix minor issues, jammed bills or stuck products.
- Contact repair personnel or plan for the removal of machines in cases where major repairs are required.
- Load materials and products into machines and equipment, conveyors using hand tools and moving devices.
- Clean and maintain machinery, equipment, and work areas to ensure proper functioning and safe working conditions.
USHER
IPIC THEATERS
SOUTH BARRINGTON, USA
10.2019 - 02.2020
- Deliver a consistently high level of guest service to all guests in theater.
- Monitor theaters occasionally to ensure proper picture and sound quality, temperature lighting and guest behavior.
- Ensure guests have a clean and safe environment between each movie showing.
- Take initiative to complete housekeeping duties including sweeping, mopping floors and removing trash.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
DIETARY
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
08.2014 - 01.2016
- Clean or sterilize dishes, kitchen utensils, equipment or facilities.
- Examine trays to ensure they contain required items.
- Stock service stations with items; ice, napkins or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Determine where patients or patrons would like to eat meals and help them get situated.
- Observe patient food intake and report progress and dietary problems to dietician.
Education
HIGH SCHOOL DIPLOMA -
SCHUAMBURG HIGH SCHOOL
01-2014
Skills
- Data analytics
- Records search
- Excellent communication
- Organized
- Judgment and decision making
- Adapting to a fast-paced environment
- Bilingual in Spanish & English
- insurance verification
- HIPAA compliance
- data accuracy
- customer relationship management
- problem solving
- effective communication
- team collaboration
- time management
- Data entry proficiency
- Records management
- Strong empathy
- Follow-up skills
- Payment processing
- Workflow optimization
- Money handling
- Problem-solving
- Customer service
- Relationship building
Hobbies and Interests
- Rock climbing
- Computer PC work
- Outdoor Activities
- Sports
Timeline
Patient Access Associate
Prime Healthcare
01.2025 - Current
HEALTH INFORMATION MANAGEMENT
SAINT JOSEPH HOSPITAL ELGIN
01.2023 - 01.2025
BARISTA
AMITA HEALTH SAINT JOSEPH HOSPITAL ELGIN
08.2020 - 01.2023
USHER
IPIC THEATERS
10.2019 - 02.2020
BARISTA
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
08.2015 - 08.2020
VENDING
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
01.2015 - 08.2020
DIETARY
AMITA HEALTH ST. ALEXIUS MEDICAL CENTER
08.2014 - 01.2016
HIGH SCHOOL DIPLOMA -
SCHUAMBURG HIGH SCHOOL