Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Vicki Warner

Charlottesville,VA

Summary

Hardworking and reliable Svc Assistant offering attention to detail, accuracy and proofing agent auto applications before processing. Highly organized, proactive and punctual with team-oriented mentality.

I also have over 15 years of customer service skills. I miss working with customers and/or co-workers directly, as I have been a remote employee for over 2 years.

Overview

25
25
years of professional experience

Work History

Patient Access Associate

UVA Medical
Charlottesville , VA
01.2023 - 07.2023
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Underwriting Service Assistant

State Farm Insurance Inc
Charlottesville, VA
07.2014 - 07.2022
  • Evaluated accuracy and integrity of supplied information and processed auto applications.
  • Meet and exceeded production goals for department.
  • Worked with colleagues to review, accept or deny new and renewal business.
  • Reviewed, classified, coded and rated applications to support Underwriters during busy periods.
  • Photocopied, documented and scanned received documentation and filed it for use.
  • I held three positions during at State Farm Insurance. Underwriting Service Assistant in Auto applications production, Underwriting Service Assistant with Title Document dept; and General Underwriting Service Assistant.

Office Specialist

Manpower Associates
, VA
04.2014 - 08.2016
  • I worked several short term jobs through Manpower, including State Farm Insurance.

Customer Service Associate

Physiological Services
09.2013 - 04.2014
  • I assisted schools while taking online aptitude testing, by answering monitoring testing, answering questions regarding the classes, whom was testing and unlocking testing as needed.

Senior Customer Service Account Executive

Comcast Communications
07.1998 - 07.2012
  • Set up and activated customer accounts in person or by phone. Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Researched for accuracy billing disputes, refunds, write off collection accounts, and returned payments and processed daily deposits.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

High School Diploma -

Broadway High School
Broadway, VA
06.1985

Skills

  • Analyzing data
  • Data collection
  • Production-oriented
  • Clerical assistance
  • Quality control
  • Mail management
  • Professional and mature
  • Proofreading
  • Strong problem solver
  • Inspection evaluations
  • Data organization
  • Building strong relationships

Timeline

Patient Access Associate

UVA Medical
01.2023 - 07.2023

Underwriting Service Assistant

State Farm Insurance Inc
07.2014 - 07.2022

Office Specialist

Manpower Associates
04.2014 - 08.2016

Customer Service Associate

Physiological Services
09.2013 - 04.2014

Senior Customer Service Account Executive

Comcast Communications
07.1998 - 07.2012

High School Diploma -

Broadway High School

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Vicki Warner