Yesenia Gonzales
Crane,TX
Summary
Dynamic Customer Service Representative with a proven track record at Odessa Medical Center Hospital, excelling in data analysis and report creation. Leveraged strong interpersonal skills to resolve client grievances, enhancing loyalty and satisfaction. Proficient in Microsoft Excel, ensuring accuracy in data entry and financial transactions while maintaining composure in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Odessa Medical Center Hospital
03.2013 - Current
• Ensured accuracy and consistency during processing of extensive data records.
• Prepare necessary documentation for patient procedures.
• Determined cost estimates for procedures through insurance benefit assessments.
• Handled monetary transactions effectively.
• Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Odessa College - Certificate - Medical Assistant
Crane High School
Crane, TX05.1994
Skills
Microsoft / Excel
Analyzing Data
Creating Reports
Data Entry
Collections
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Access Representative
Odessa Medical Center Hospital
03.2013 - Current
Odessa College - Certificate - Medical Assistant
Crane High School
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