YOLANDA DAVIS
Hempstead,TX
Summary
To obtain a position in the Medical Administration field where I may utilize my professional knowledge and skills. Highly organized, detail-oriented, and focused professional, with hands-on experience in medical office administration, administrative support, clerical functions, and client services. Skilled at preparing document records and files, as well as conducting extensive research. Hardworking with exceptional communication and team-oriented skills. Tenacious, quick thinker, and problem solver; with strong ability to synthesize diverse and complicated information to produce rapid solutions. Capable of working in a fast-paced work environment, and meeting tight deadlines and schedules. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
CHI St. Joseph Health
Bryan, TX
12.2017 - Current
- Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
- Informs appropriate department of patient's arrival
- Pulls charts and files to assist with patient flow
- Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing
- Uses EMR to generate information necessary for billing
- Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.
- Maintains appointment book, schedules follow-up appointments, and contacts no shows and cancelled appointments to reschedule to ensure that no patient is lost to follow up
- Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers
- Provides information to patients regarding the St
- Joseph mission and Children's
- Ealth Insurance Plan when needed to assist the patient in finding and using available resources
- Maintains documentation as required by regulatory agencies, policies and procedures
- Performs other duties as assigned to meet the organization`s needs.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Medical Administrative Assistant
Trinity HealthCare Network
, TX
04.2015 - 05.2017
- Responsible for medical transcribing for physicians using Advanced MD computer technology
- Verify and process insurance claims in ER and Imaging Department
- Responsible for direct assistance to Radiology technicians including compiling necessary pre-preparation documentation for analysis
- Verify information that has been scanned into the system
- Collect co pays
- Schedule patients for Imaging
- Acted as supervisor when other supervisor was out of the office
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Registration Representative
Registrar, Brenham Clinic
Brenham, TX
09.2013 - 04.2015
- Verify and process insurance for Clinic
- Collect co pays
- Schedule patients for appointments
- Use telecommunication to appropriately direct information flow
- Use telecommunication to contact patients to collect on pass due balances
- Verify information that has been scanned into the system
- Traveled to other Clinic to help out weekly
- Determined appropriate appointment type and scheduled each in system.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
Education
Microcomputer & Office Education (Received Certificate) -
Prairie View A&M University
Received Diploma - undefined
Hempstead High School
Medical Administrative Assistant Program - Medical Administrative Assistant
Everest Institute
Houston, TX12.2010
Skills
- FAMIS, SIS, Microsoft Office, Excel, WordPerfect, Microsoft XP,
- Microsoft Outlook, Microsoft Power Point & Microsoft Publisher
- Dependability, Confidentiality, Professional Telephone Services, Typing, Fax Machine,
- Copier, Clerical with Excellent Organizational, Writing, Communication, and Interpersonal
- Skills
- HIPPA, OSHA Regulations, Basic Medical Billing and Coding, Insurance Verification,
- Patient Copays, Medisoft Software, Advanced MD Software, Athena Health Software, M Systems
- Quality Standards and Protocols
- Patient Needs Assessment and Referral
- Verbal and Written Communication
- Explaining Policy and Procedures
Timeline
Patient Access Representative
CHI St. Joseph Health
12.2017 - Current
Medical Administrative Assistant
Trinity HealthCare Network
04.2015 - 05.2017
Registration Representative
Registrar, Brenham Clinic
09.2013 - 04.2015
Microcomputer & Office Education (Received Certificate) -
Prairie View A&M University
Received Diploma - undefined
Hempstead High School
Medical Administrative Assistant Program - Medical Administrative Assistant
Everest Institute