Melody Inman
Douglas,GA
Summary
OBJECTIVE: Highly qualified and skilled Information Technology Professional seeking a challenging position in a fast paced organization that will allow me to expand my knowledge, while affording me the opportunity for professional growth & development.
HIGHLIGHTS OF QUALIFICATIONS: IT Security professional with over 12 years of experience. Extensive knowledge in IDM information gathering and implementation, software, internetworking issues, and website administration.
- Excellent knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Ability to complete requests in a timely, accurate, efficient and knowledgeable manner.
- Able to develop constructive and cooperative working relationship with others and maintain them over time. Highly motivated to achieve set goals; able to work independently and also coordinate with others
- Highly creative and intuitive problem solver
- Strong leadership skills; able to direct and make decisions
- Resourcefulness and the ability to work independently
- Professional and extremely polished
Overview
20
20
years of professional experience
Work History
Sr. Lead Identity Access Management Analyst
Nicklaus Children's Health Systems
06.2014 - Current
- Responsible for the creation, modification and de-activation of accounts across multiple technology platforms, ensuring compliance with agreed upon SLA's with clients and customers while adhering to the governance and security practices that are part of the access and identity management lifecycle
- Work with Courion 8.5.4 in conjunction with SQL2016 to administer the company's identity management policy
- Security related analysis and reporting, utilizing experience and approved systems
- Analyze and improve existing security systems
- Create and update workflows for provisioning and password resets
- Managing M365 license assignment through Azure with the creation of O365 AD groups in Active Directory
- Adding and removing users in Active Directory
- Adding and removing users in Exchange 2013
- Analyze environment and recommend solutions based on company needs
- Assist in providing IT security training to all employees, contractors, and other third parties
- Currently in the process of switching our IAM system Courion 8.5.4 to SailPoint IdentityNow (SaaS)
- Currently in the process of working on the M365 project from on prem to O365 cloud migration.
Team Lead Security Analyst II
MEDNAX
07.2011 - 06.2014
- Security related analysis and reporting, utilizing experience and approved systems
- Analyze and improve existing security systems
- Perform provisioning of New Hires and updating roles in Identity Management Solution (NetIQ) and Courion 8.2
- Create and update workflows for provisioning and password resets
- Adding and removing users in Active Directory
- Analyze environment and recommend solutions based on company needs
- Execute monthly monitoring reviews and the delivery of monthly reports to the Security Manager
- Creates security incident reports and performs follow-up of monitored software alerts
- Assist in providing IT security training to all employees, contractors, and other third parties.
Support Analyst EPM/EMR
Pediatrix Medical Group
03.2008 - 07.2011
- Set-up of new practices in file maintenance for EPM/EMR
- Set-up of new providers and users in system administrator and Edge
- Provide first level system support to external customers utilizing Nextgen EPM/EMR
- Troubleshooting issues as it relates to using Nextgen EPM/EMR
- Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database
Operations System Support Analyst
Office Depot, Inc
07.2003 - 11.2007
- Designing and implementing various applications to improve performance at first level
- Provide first level system support to Office Depot's internal and external customers in the Citrix Platform
- Adding and removing users in Active Directory
- Troubleshooting issues as it relates to using PeopleSoft and AS400 system applications
- Analyze business process to increase and improve overall profit
- Generate Reporting as it relates to adherence issues for internal customers.
Education
MBA - Business Administration And Management
ITT Technical Institute - Indianapolis
Indianapolis, IN2009
Bachelor of Science - Information Technology
ITT Technical Institute - Indianapolis
Indianapolis, IN2007
Associate of Science - Science, Computer Programming
Florida Career College - Miami
Miami, FL2004
Skills
- SPECIAL SKILLS
- Security Solutions
- Technical Knowledge
- Solid knowledge of
- Microsoft Office Products, WordPerfect, PaintShop, Photoshop, Dreamweaver & Pro
- Operating Systems:
- Windows XP, Windows 7, Windows 10, Windows 11
- Internet Applications: HTML/ASP, FTP, Dream Weaver, Ms FrontPage, MS Outlook, SQL, VisualBasic 60, Java, Programming, VBnet, C Sharp I and C Sharp II, ASPNET I, II
- Communications
- Excellent customer service skills; relate warmly with people, generating trust and rapport; skilled in handling the public with professionalism and sensitivity
- Exceptional communication and interpersonal skills: Analytic and versatile thinker
- Courses
- Windows Applications: Introduction to Information Technology, Windows Operating Systems, Internet Fundamentals, Microsoft Windows XP Pro Networking, HTML Programming, Microsoft Word, Introduction to Programming: Visual Basic 60, Visual Basic net, Microsoft Access Database I & II
- Web Site DevelopmenT: Dream Weaver, Computer Graphics: Adobe Photoshop, JavaScript Programming, Spreadsheet-Microsoft Excel, and Introduction to ASP, JAVA Programming I
- Web Site Programming: Flash, JAVA Programming II, Introduction to Oracle: SQL & PL/SQL, SQL Server 2016 Transact-SQL Writing Queries, Implementing and Maintaining Microsoft SQL Server 2016 Analysis Services
- Oracle: Develop PL / SQL Program Units, Microsoft E-mail & Outlook, Oracle: Build Internet Forms I Introduction to XML, Build Internet Forms II
- Independent Coursework:
- CISSP
- Strategic Planning
- Process Improvement
- Policy Improvements
- Risk Analysis
Timeline
Sr. Lead Identity Access Management Analyst
Nicklaus Children's Health Systems
06.2014 - Current
Team Lead Security Analyst II
MEDNAX
07.2011 - 06.2014
Support Analyst EPM/EMR
Pediatrix Medical Group
03.2008 - 07.2011
Operations System Support Analyst
Office Depot, Inc
07.2003 - 11.2007
MBA - Business Administration And Management
ITT Technical Institute - Indianapolis
Bachelor of Science - Information Technology
ITT Technical Institute - Indianapolis
Associate of Science - Science, Computer Programming
Florida Career College - Miami
Similar Profiles
Khayla HumphreyKhayla Humphrey
Patient Care Technician at Nicklaus Children's Hospital, Miami Children's Health SystemPatient Care Technician at Nicklaus Children's Hospital, Miami Children's Health System
Marlene RosellMarlene Rosell
Registered Nurse at Nicklaus Children's Hospital, Miami Children's Health SystemRegistered Nurse at Nicklaus Children's Hospital, Miami Children's Health System
Carlina BorrelliCarlina Borrelli
Registered Nurse at Nicklaus Children's Health SystemRegistered Nurse at Nicklaus Children's Health System
Melvin Martez ByrdMelvin Martez Byrd
Certified Clinical Medical Assistant (CCMA) at Suwannee MedicalCertified Clinical Medical Assistant (CCMA) at Suwannee Medical
Stephen PowellStephen Powell
Lead Maintenance Technician at Gateway CenterLead Maintenance Technician at Gateway Center