Hi, I’m
Jimmy Jensen
Sioux Falls,USA
Summary
Healthcare IT, Revenue Cycle, and Business Intelligence leader with 13+ years of progressive experience driving enterprise transformation across high-volume healthcare environments. Proven track record of improving revenue integrity, optimizing Patient Access operations, and delivering scalable analytics solutions that enable executive decision-making. Deep expertise spanning Epic and NextGen EHR/PM systems, healthcare interoperability (HL7, FHIR, APIs), and enterprise data platforms. Adept at translating complex clinical, operational, and financial data into actionable insights using Power BI, SQL, and SSRS. Recognized for leading cross-functional teams, improving workflow efficiency, reducing denials, and strengthening compliance across regulated healthcare environments.
Overview
14
years of professional experience
Work History
Sanford HealthSioux Falls, SD
Patient Access Representative
02.2026 - Current
Job overview
- Delivered patient-centered intake in a high-acuity Emergency Department, improving wait times by 15% while maintaining full regulatory compliance.
- Executed accurate registration, insurance verification, and financial data capture to ensure revenue integrity and clean claim submission.
- Resolved registration errors and work queue discrepancies, improving patient throughput by 20% and strengthening data quality.
- Coordinated admissions, referrals, scheduling, and interpreter services across multidisciplinary teams to streamline patient flow.
- Partnered with clinical and administrative staff to manage high-volume intake demands while maintaining service excellence.
- Mentored team members on complex cases and best practices, elevating team performance and consistency.
Hanger, IncAustin, TX
Software Engineer II – IT Business Intelligence
04.2021 - 04.2025
Job overview
- Designed and deployed enterprise Power BI and SSRS dashboards supporting executive decision-making across 900+ clinical sites.
- Developed scalable SQL-based reporting frameworks to enhance access to operational and clinical insights.
- Built analytics solutions supporting value-based care initiatives, increasing adoption and engagement across business units.
- Optimized ETL processes to improve data consistency, scalability, and interoperability across enterprise systems.
- Automated revenue cycle and operational reporting, reducing manual effort and improving reporting speed and accuracy.
- Established data governance standards through data dictionaries, documentation, and warehouse architecture enhancements.
Hanger, IncAustin, TX
Senior Supervisor – IT Applications Development
08.2019 - 04.2021
Job overview
- Led a team of 5 EHR Systems Analysts supporting enterprise-wide clinical application implementation and optimization.
- Directed workflow redesign initiatives, improving clinical documentation efficiency and operational performance.
- Reduced documentation errors by 30% through system configuration improvements and data validation strategies.
- Developed and delivered training programs for 1,000+ users, increasing system adoption by 25%.
- Partnered with IT and clinical leadership to deliver enhancements, reducing report turnaround time by 40%.
- Drove cross-functional collaboration to align IT solutions with clinical, operational, and revenue cycle objectives.
Hanger, IncAustin, TX
Systems Analyst III – Clinical Applications
01.2018 - 08.2019
Job overview
- Configured and optimized NextGen EHR/PM systems across 900+ clinics to align workflows across clinical and revenue cycle operations.
- Led system upgrades and enhancements, reducing downtime by 40% and improving platform stability.
- Validated HL7, FHIR, and API integrations to ensure accurate, real-time data exchange across systems.
- Developed SQL-based dashboards to track patient outcomes and key operational KPIs.
- Collaborated with stakeholders to translate business requirements into scalable technical solutions.
- Supported ongoing system optimization and production support to ensure performance and reliability.
Computer FuturesAustin, TX
NextGen EHR/PM Implementation Consultant
01.2016 - 01.2018
Job overview
- Led full-cycle implementations of NextGen EHR and Practice Management systems for multi-site healthcare organizations.
- Translated clinical and operational workflows into optimized system configurations aligned with business goals.
- Configured EHR, scheduling, billing, and reporting modules integrated with HL7, FHIR, and API interfaces.
- Directed enterprise training and change management initiatives for 2,000+ users, achieving 95% adoption within 30 days.
- Partnered with stakeholders to ensure successful go-lives and post-implementation system stabilization.
- Delivered workflow optimization strategies to improve efficiency, compliance, and user satisfaction.
John Muir HealthWalnut Creek, CA
Supervisor – Patient Access Services
08.2012 - 11.2015
Job overview
- Directed 24/7 Patient Access operations across ED, inpatient, and outpatient services, achieving 98% registration accuracy.
- Redesigned Emergency Department intake workflows, reducing wait times by 20% and increasing patient satisfaction by 15%.
- Optimized Epic Patient Access systems, reducing registration errors by 25% and improving data integrity.
- Developed structured onboarding programs, reducing new hire ramp-up time by 30%.
- Leveraged KPI analytics and workforce planning to improve retention by 25% and enhance staffing efficiency.
- Ensured full compliance with HIPAA, EMTALA, and Joint Commission standards through process governance and audits.
Education
Bellevue UniversityBellevue, NE
Master of Healthcare Administration (MHA)
11.2014
Bellevue UniversityBellevue, NE
Bachelor of Science from Healthcare Management
10.2011
Southeast Technical InstituteSioux Falls, SD
Associate of Applied Science from Business Administration
05.2009
Timeline
Patient Access Representative
Sanford Health
02.2026 - Current
Software Engineer II – IT Business Intelligence
Hanger, Inc
04.2021 - 04.2025
Senior Supervisor – IT Applications Development
Hanger, Inc
08.2019 - 04.2021
Systems Analyst III – Clinical Applications
Hanger, Inc
01.2018 - 08.2019
NextGen EHR/PM Implementation Consultant
Computer Futures
01.2016 - 01.2018
Supervisor – Patient Access Services
John Muir Health
08.2012 - 11.2015
Bellevue University
Master of Healthcare Administration (MHA)
Bellevue University
Bachelor of Science from Healthcare Management
Southeast Technical Institute
Associate of Applied Science from Business Administration
Skills
Healthcare Systems:Epic NextGen EHR/PM Clinect Lightbeam Health
Business Intelligence & Data Analytics:Power BI (Pro, Report Builder) SSRS (SQL Server Reporting Services) SQL Server SSMS Oracle Business Intelligence (OBIEE) Advanced Excel Microsoft Access
Development & Data Tools:Visual Studio TFS (Team Foundation Server) SQL scripting Report Development Data Queries Basic ETL Support
Microsoft & Collaboration Tools:Microsoft Teams Outlook PowerPoint Word Excel SharePoint OneDrive OneNote Visio Project Publisher
Other Tools:ServiceNow Atlassian (Jira/Confluence) Adobe Acrobat DC
CORE COMPETENCIES
Healthcare IT & Digital Transformation:
EHR/PM Implementation | Clinical Workflow Optimization | Revenue Cycle Systems | SDLC | Agile/Scrum | ITIL/ITSM | Change Management | Stakeholder Engagement
Patient Access & Revenue Cycle Operations:
Emergency Department Registration | Insurance Verification | Authorization Management | Charge Capture | Denials Prevention | Throughput Optimization | KPI/SLA Management
Data & Analytics Engineering:
SQL Development | Data Modeling | ETL Concepts | Data Warehousing | KPI Development | Data Governance | Predictive Analytics | Data Quality Management
Business Intelligence & Reporting:
Power BI (DAX, Power Query) | SSRS | Dashboard Development | Executive Reporting | Self-Service Analytics | Data Storytelling | Report Automation
Systems & Integration:
Epic | NextGen EHR/PM | HL7 | FHIR | REST APIs | Interface Testing | System Integration | Data Validation
Leadership & Operations:
Team Leadership (up to 35+ staff) | Training & Development | Performance Management | Workflow Standardization | Process Improvement | Cross-Functional Collaboration
Compliance & Governance:
HIPAA | EMTALA | Joint Commission Standards | Audit Readiness | QA/UAT Testing | Data Privacy & Security