Kaycee Cruz
Alexandria,VA
Summary
Dedicated Patient Access Associate with a strong background in patient registration, insurance verification, and appointment scheduling. Expertise in optimizing workflows and enhancing patient experiences through effective communication and problem-solving. Skilled in managing high-stress situations while maintaining attention to detail and data accuracy. Committed to improving operational efficiency and patient satisfaction in fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
INOVA
Fairfax, Virginia
09.2024 - Current
- Collected and verified patient insurance information for accuracy.
- Facilitated patient registration and appointment scheduling for various services.
- Assisted patients with financial inquiries and payment arrangements.
- Coordinated communication between patients and healthcare providers to facilitate timely care.
- Managed electronic health record updates to ensure data integrity.
- Educated patients on hospital policies and procedures during visits.
- Collaborated with clinical staff to streamline patient access processes.
- Balanced daily collections report at the end of each shift.
- Provided excellent customer service to enhance patient experience at INOVA.
- Scheduled appointments for patients according to their needs and preferences.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Welcomed patients and visitors with a friendly demeanor at the front desk.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimates at pre-registration to clarify financial obligations.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Submitted fees and claims to insurance companies manually or digitally.
- Generated referrals from existing customer base through cross-selling activities.
- Organized documents related to billing, coding, authorizations, referrals.
- Referred patients to appropriate social service agencies.
- Assisted patients with inquiries and provided information about referrals to ensure access to necessary services.
- Managed front desk operations and ensured efficient visitor check-in procedures.
Emergency Room Administrator
Fort Belvoir Community Hospital
Fort Belvoir, Virginia
08.2023 - 09.2024
- Managed patient scheduling and appointment confirmations to enhance patient flow.
- Coordinated inter-departmental communication to improve operational efficiency.
- Maintained electronic health records with accuracy and attention to detail.
- Facilitated onboarding process for new staff to ensure smooth integration.
- Provided administrative support during patient intake and discharge processes.
- Organized medical supplies inventory for optimal accessibility and usage.
- Facilitated training sessions for staff on office procedures and software tools.
- Responded to patient inquiries with professionalism and empathy.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Orthovirginia Ortho On Call
Orthovirginia
Fairfax, Virginia
10.2022 - 08.2023
- Resolved customer issues with knowledgeable and friendly service, leading to enhanced satisfaction.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that strengthened team collaboration and improved project outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked closely with team members to successfully meet project objectives and adhere to deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to maintain material availability.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Edison High School
Alexandria, VA06-2023
Skills
- Patient registration
- Appointment scheduling
- Patient check-in
- Patient identity verification
- Insurance verification
- Payment processing
- Claims processing
- Medical billing
- Electronic health records
- Healthcare software
- EMR updating
- Records management
- Patient confidentiality
- HIPAA compliance
- Payment arrangements
- Fee collection
- Financial inquiries
- Quality assurance
- Workflow optimization
- Process improvement
- Data entry proficiency
- Medical terminology
- Medical coding
- Spanish/English fluency
- Care coordination
- Communication coordination
- Conflict management
- Relationship management
- Relationship building
- Follow-up skills
- Team collaboration
- Multitasking and organization
- Attention to detail
- Time management
- Problem solving
- Feedback management
- Training coordination
- Policy knowledge
- Paging systems
- Financial adherence
- Strong empathy
- Paging systems
- Policy knowledge
- Financial adherence
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Patient Access Associate
INOVA
09.2024 - Current
Emergency Room Administrator
Fort Belvoir Community Hospital
08.2023 - 09.2024
Orthovirginia Ortho On Call
Orthovirginia
10.2022 - 08.2023
High School Diploma -
Edison High School