Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Phillips

Muscatine,Iowa

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 26 years of relevant work experience to your team.

Overview

26
26
years of professional experience

Work History

Patient Access Associate

Trinity Hospital
01.1998 - Current
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
  • Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
  • Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
  • Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.

Lab Assistant

Trinity Hospital
01.1998 - 10.2020
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Supported research projects by conducting experiments and recording data accurately.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
  • Logged samples correctly into computerized tracking system.
  • Prepared specimens for testing and analysis.
  • Worked closely with lab staff on special projects.
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Oversaw items in inventory and reordered before supplies diminished.

Education

Diploma - Medical Assisting

Hamilton Technical College
Davenport, IA
12.1996

GED -

Muscatine High School
Muscatine, IA
05.1993

Skills

  • Medical Billing
  • Follow-Up Skills
  • Records Management
  • Patient Registration
  • Patient Confidentiality
  • HIPAA Compliance
  • Insurance Verification
  • Payment Processing
  • Appointment Scheduling
  • Data Entry Proficiency
  • Medical Terminology Knowledge
  • Medical Coding
  • Telephone etiquette
  • Computer literacy
  • Organizational skills
  • Training and development
  • Office equipment operation
  • Patient education
  • Time management
  • Strong empathy
  • Professional demeanor
  • Adaptability
  • Multitasking abilities
  • Resourcefulness
  • Customer service orientation
  • Patient Check-In
  • Financial Procedures Adherence
  • Registration and Admissions
  • Customer Service

Timeline

Patient Access Associate

Trinity Hospital
01.1998 - Current

Lab Assistant

Trinity Hospital
01.1998 - 10.2020

Diploma - Medical Assisting

Hamilton Technical College

GED -

Muscatine High School

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Shelly Phillips