Courtney Douglass
Nottingham,MD
Summary
. Healthcare professional with proven track record in patient access management. Known for enhancing patient satisfaction through efficient registration and problem-solving. Reliable team collaborator, adaptable to changing environments, with expertise in patient data management and communication. Experienced with managing patient access procedures and ensuring patient satisfaction. Utilizes efficient registration processes and problem-solving skills to improve service delivery. Knowledge of patient record management and teamwork, ensuring smooth operations in healthcare settings.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
Medstar Franklin Square Hospital
Rosedale, MD
02.2022 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
Education
High School Diploma -
Perry Hall High
Perry Hall, MD05-2018
Skills
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Payment Processing
- Medical terminology knowledge
- Healthcare software expertise
- Customer Service
- Multitasking and Organization
- Team Collaboration
- Patient check-in
- Registration and Admissions
Timeline
Patient Access Associate
Medstar Franklin Square Hospital
02.2022 - Current
High School Diploma -
Perry Hall High