Pamela Cager-Martin
New Orleans,LA
Summary
Compationate Patient Access Associate with a proven track record at University Medical Center Brackenridge, excelling in workflow optimization and delivering exceptional customer service. Demonstrated expertise in HIPAA compliance and healthcare systems navigation, significantly enhancing patient registration efficiency. Skilled in leadership, guiding teams towards achieving operational excellence without compromising patient confidentiality.
Overview
48
48
years of professional experience
Work History
Patient Access Associate
University Medical Center Brackenridge
New Orleans , LA
01.1977 - 10.2024
- Scheduled appointments for patients according to their needs and preferences.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Provided leadership and guidance to Patient Access staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scanned documents into electronic medical records system.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Education
High School Diploma -
Joseph S Clark Sr High School
New Orleans, LA05-1977
Skills
- Patient confidentiality
- Records management
- Workflow optimization
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Insurance verification
- Patient check-in
- Registration and admissions
- Healthcare systems navigation
Timeline
Patient Access Associate
University Medical Center Brackenridge
01.1977 - 10.2024
High School Diploma -
Joseph S Clark Sr High School
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