Kelly Ruth Johnson
PAYNESVILLE,Mn
Summary
Dedicated Patient Access Associate at CentraCare Health System, skilled in optimizing patient registration and enhancing customer service. Demonstrated strong empathy and problem-solving abilities, leading to improved patient satisfaction and streamlined admissions. Proficient in HIPAA compliance and claims processing, ensuring confidentiality and regulatory adherence in all interactions.
Overview
4
4
years of professional experience
Work History
Patient Access Associate
CentraCare Health System
08.2021 - Current
- Assisted patients with registration processes, ensuring accurate information collection.
- Supported insurance verification efforts to facilitate patient access to services.
- Coordinated appointment scheduling, optimizing patient flow and experience.
- Responded to inquiries regarding services, enhancing patient communication and understanding.
- Engaged in training sessions for new staff to promote best practices in patient access procedures.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
D
Education
High School Diploma -
Blaine Senior High
Blaine, MN06-1991
Skills
- Strong empathy
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Patient registration
- Payment processing
- Workflow optimization
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
Timeline
Patient Access Associate
CentraCare Health System
08.2021 - Current
D
High School Diploma -
Blaine Senior High
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