Melody Murphy
Highland Mills,NY
Summary
Professional in patient access with proficiency in handling patient inquiries, managing admissions, and ensuring accurate data entry. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in healthcare systems, communication, and problem-solving with reliable and flexible approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Montefiore St. Luke’s Cornwall Hospital
Newburgh/Cornwall, NY
12.2024 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Ensured accurate insurance verification and eligibility checks for all patients.
- Maintained compliance with HIPAA regulations during patient interactions and data handling.
- Collaborated with healthcare providers to streamline patient intake processes.
- Trained new staff on system usage and best practices in patient access procedures.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Sales Associate
Victoria’s Secret
12.2022 - 12.2024
- Maintained comprehensive knowledge of product lines to provide informed recommendations to customers.
- Processed transactions accurately and efficiently, ensuring a seamless checkout experience.
- Assisted in visual merchandising to create appealing product displays that drive sales.
- Delivered exceptional customer service to enhance shopping experiences and build brand loyalty.
Healthcare Access Management Intern
Montefiore St. Luke’s Cornwall Hospital
Newburgh, NY
08.2024 - 12.2024
- Assisted in developing process improvements for patient intake procedures.
- Analyzed workflow data to identify areas for improvement and increase accuracy.
- Coordinated scheduling for departmental meetings, ensuring timely updates and follow-ups.
- Prepared reports summarizing operational performance metrics for management review.
Lead Pharmacy Technician
Monroe Pharmacy
12.2023 - 08.2024
- Processed and filled prescriptions accurately while ensuring compliance with safety regulations.
- Assisted in managing inventory levels, reducing stock discrepancies through effective tracking methods.
- Communicated with healthcare providers to clarify prescription orders and resolve medication-related queries.
- Trained new technicians on pharmacy protocols and customer service standards to enhance team performance.
- Monitored expiration dates of medications and managed returns to maintain inventory integrity.
Education
Bachelor of Science - Healthcare Management
Mount Saint Mary College
Newburgh, NY12-2025
Skills
- Radiology Appointment Scheduling
- Pre-Procedure Testing Coordination
- Insurance Verification & Authorization Support
- HIPAA Compliance
- Data Entry & Validation
- Time Management & Prioritization
- Professional Communication
- Microsoft Word, Excel, PowerPoint
- EPIC Utilization
- Patient registration
- Records management
- Workflow optimization
Certification
Certified Patient Access Specialist
Timeline
Patient Access Associate
Montefiore St. Luke’s Cornwall Hospital
12.2024 - Current
Healthcare Access Management Intern
Montefiore St. Luke’s Cornwall Hospital
08.2024 - 12.2024
Lead Pharmacy Technician
Monroe Pharmacy
12.2023 - 08.2024
Sales Associate
Victoria’s Secret
12.2022 - 12.2024
Bachelor of Science - Healthcare Management
Mount Saint Mary College