Diamonique Warren
San Leandro,CA
Summary
Enthusiastic Store Manager dedicated to hiring and developing top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
Work History
Store Manager
Hibbetts Sports
12.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
Store Manager
Footlocker Inc.
12.2017 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06.2017
Skills
- Customer Service
- Problem-Solving
- Training and mentoring
- Employee Training
- Recruitment and hiring
- Staff Management
- Staff Supervision
- Sales expertise
- Accurate Cash Handling
- Strategic thinker
- Delegating Work
- Multitasking and Organization
Accomplishments
- "John Hart Clutch Award" for enduring commitment to remarkable team work and always willing to help & assist others for Q4 of 2025.
- Certificate of Achievement for enduring commitment to remarkable customer service for Q4 of 2025. #1 Fw/APP overall at 17.9%.
- Certificate of Achievement for enduring commitment to remarkable customer service for FY 2023-2024. #1 Fw/APP overall % at 17.1%.
Timeline
Store Manager
Hibbetts Sports
12.2023 - Current
Store Manager
Footlocker Inc.
12.2017 - 01.2023
High School Diploma -
Castro Valley High School