Dian Gibson

Overee full-cycle mobility services for corporate assignees, ensuring seamless delivery across various relocation components.

• Maintain consistent multi-channel communication to enhance client experience and facilitate successful transitions.
• Develop comprehensive understanding of client policies and corporate culture to provide tailored relocation solutions.
• Manage third-party vendor relationships by coordinating service reservations and auditing deliverables for compliance with agreements.

Independently maintained relations between international and domestic household good vendors relating to the process of relocating expatriate and domestic employees.

• Monitored policy and contractual compliance in regards to the relocation of domestic and international employees.
• Processed expense reports and rent payments for expatriate employees.
• Assisted in the implementation of new relocation service provider.
• Managed conflict resolution between clients and vendors resulting in a satisfactory outcome for all parties.

Maintained relations with international household goods vendors for expatriate relocations.

• Provided exceptional customer service to a renowned oil company and a prominent financial institution, enhancing satisfaction.
• Monitored policy adherence and contractual compliance through thorough invoice auditing.
• Assisted in vendor selection, leading to cost savings for clients on international relocations.
• Resolved conflicts between clients and vendors to achieve mutually satisfactory outcomes.
• Contributed to testing of a company-wide purchase order module pilot initiative.

• Coordinator of international household good moves, along with acting as a single point of contact between relocating expatriate employee and domestic/foreign agents.
• Educated the employee of the international moving process which limited confusion throughout their relocation.
• Maintained knowledge of US and foreign customs and business practices as required, resulting in smooth import/export of household goods.
• Assisted in calculating accurate rate quotes for import shipments in the Gulf Coast region.