Dian Walker
Parkspring a Life Plan Community
Stone Mountain,GA
1
Certification
11
years of professional experience
Detail-oriented Phlebotomist experienced in venipuncture, specimen handling, and HIPAA compliance. Enhanced patient comfort and safety while delivering high-quality care, training new staff, and implementing process improvements that reduced wait times and improved team collaboration.
Work History
Phlebotomist
7 Months- Collected blood specimens using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Prepared samples for laboratory analysis, adhering to strict quality control protocols.
- Maintained accurate records of patient interactions and specimen handling in electronic health systems.
- Assisted in training new staff on phlebotomy procedures and best practices to enhance team efficiency.
- Implemented improvements in specimen collection processes, reducing wait times for patients.
- Collaborated with healthcare professionals to ensure seamless patient care and effective communication of test results.
- Conducted routine equipment maintenance, ensuring reliability and compliance with health regulations.
Caregiver
2 Years 5 Months- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Trained new caregivers on protocols and resident care procedures effectively.
- Implemented safety measures to minimize risks during mobility assistance.
- Engaged residents in social activities to enhance their mental well-being.
- Maintained accurate documentation of resident care and progress notes consistently.
Caregiver
1 Year 1 Month- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Collaborated with multidisciplinary teams to improve overall resident care quality.
- Performed thorough cleaning of house to maintain a tidy living environment., ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Phlebotomist Technician
2 Years 11 Months- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimen collection and processing in compliance with regulatory standards.
- Trained new staff on phlebotomy procedures and best practices for patient interaction.
- Implemented process improvements that increased efficiency in sample processing workflows.
- Collaborated with laboratory staff to ensure timely delivery of specimens for testing and analysis.
- Monitored inventory levels of phlebotomy supplies, placing orders as needed to prevent shortages.
- Conducted quality assurance checks on collected samples to ensure integrity prior to testing.
Front Desk Receptionist
1 Year 2 Months- Provided exceptional customer service, addressing guest inquiries and resolving complaints promptly.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and reservations using hotel management software.
- Developed training materials for new staff, enhancing the onboarding process and team efficiency.
- Oversaw daily cash handling procedures, maintaining accuracy in financial transactions.
- Implemented process improvements that reduced wait times for guests during peak hours.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored inventory of office supplies and amenities, facilitating efficient front desk operations.
Front Desk Receptionist
1 Year 5 Months- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming a professional and welcoming environment for visitors and employees.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Education
High School Diploma
High School Diploma
High School Diploma
Skills
Venipuncture expertise
Venipuncture
Butterfly technique
Order of draw
Specimen collection
Quality assurance
Specimen handling
Patient care
HIPAA compliance
Venipuncture skills
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Express Clinic
01.2026 - CurrentRead More
Caregiver
Parkspring a Life Plan Community
03.2024 - CurrentRead More
Caregiver
Affordable In Home Care
01.2024 - 02.2025Read More
Front Desk Receptionist
Holiday Inn Express Hotel
03.2022 - 05.2023Read More
Phlebotomist Technician
Aviceenna Health Clinic
01.2021 - 12.2023Read More
Front Desk Receptionist
Sheraton Vistana Resort
11.2015 - 04.2017Read More
Gwinnett Technical College
High School Diploma
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YWCA
High School Diploma
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St Huge High School
High School Diploma
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