Diana Acuna
Mission,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Shaker/Juicer
The Health Nut
06.2020 - 08.2020
- Processed payments correctly and promptly.
- Described menu items and daily specials to customers.
- Followed all cleanliness and sanitation procedures.
- Created unique juice blends and recipes.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Customer Service Representative
El Tigre Food Stores
10.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Shift Lead
Whataburger
09.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Child Caregiver
Colegio Bilingue Trinidad
11.2022 - 12.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
Education
High School Diploma -
Juarez-Lincoln High School
Mission, TX06.2017
No Degree - Criminal Justice
South Texas College
Mcallen, TX2017
Skills
- Patient Awareness
- Parental Interaction
- Behavior Redirection
- Safe Food Serving
- Coordination and Teamwork
- Client Needs Assessment
- Office Equipment Proficiency
- Microsoft PowerPoint
- Conflict Resolution
- Active Listening
- Dispute Resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Child Caregiver
Colegio Bilingue Trinidad
11.2022 - 12.2022
Shift Lead
Whataburger
09.2021 - 10.2022
Customer Service Representative
El Tigre Food Stores
10.2020 - 06.2021
Shaker/Juicer
The Health Nut
06.2020 - 08.2020
High School Diploma -
Juarez-Lincoln High School
No Degree - Criminal Justice
South Texas College
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