Work Preference
Summary
Overview
Work History
Education
Skills
EXTRA-CURRICULAR ACTIVITIES
Languages
Timeline
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Diana Adams
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Diana Adams

Santa Clarita,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Operations Lead and Executive AssistantFounder & OwnerMarketing & Operations Manager / Partnership & Events CoordinatorExecutive Personal AssistantAssistant Regulatory Specialist

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Santa Clarita, CA, US
Open to relocation: Yes

Summary

Results-driven professional specializing in marketing, operations, and project execution. Developed pricing strategies and streamlined invoicing processes, leading to increased efficiency and customer loyalty. Expertise in managing diverse projects while delivering exceptional service in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Operations Lead and Executive Assistant

Fresh Pizza on Wheels
01.2025 - Current
  • Assist executive with financial analysis and report preparation. Led to increased client re engagement and product margins as well as efficient on-boarding and training of new staff. Resulted in higher year-over-year customer call backs and bookings as well as lower employee turnover lowering labor costs.
  • Leads bookings, client management, invoicing, event planning and business development. Created and implemented more streamed operations practices resulting in faster payment time, more efficient invoicing, increased customer retention and higher ROI per engagement through dynamic pricing.
  • Prepare and acquire relevant business, health and operations permits, creating procedures for compliance. Created and developed from the ground up, pricing portals, inventory management and competitive analysis ensuring operational safety by monitoring for policy changes, reducing operations costs, maximizing market opportunities resulting in increasing growth and business expansion.
  • Manage daily operations for mobile pizza service and delivery logistics.

Founder & Owner

EVER JEWELS PERMANENT JEWELRY
Los Angeles
01.2023 - Current
  • Own and operate a permanent jewelry business, overseeing all aspects of daily operations, business development, and brand growth.
  • Serve as the primary point of contact for clients, managing inquiries, bookings, scheduling, contracts, invoicing, and customer relationships.
  • Design and oversee custom jewelry orders, ensuring quality, timely production, and shipment to customers.
  • Managed social media platforms by creating content, executing marketing campaigns, and enhancing brand awareness and customer engagement.
  • Manage inventory, supplier relationships, pricing strategies, and promotional campaigns to drive sales and optimize business operations.
  • Coordinate and manage private events, pop-ups, corporate events, permanent jewelry appointments, and custom jewelry orders.
  • Planned and executed pop-up events, coordinating vendors, merchandising, inventory management, and event logistics to ensure seamless operations.
  • Delivered exceptional customer service while balancing multiple projects, event schedules, and operational priorities in a fast-paced entrepreneurial environment.

Marketing & Operations Manager / Partnership & Events Coordinator

BEVZ
01.2022 - 01.2024
  • Planned and executed branded events and activations to enhance brand visibility and audience engagement.
  • Organized trade shows for partnership brands, fostering collaborative relationships and enhancing brand visibility, contributing to 25% growth in brand recognition.
  • Ensured smooth event logistics, facilitating the planning and execution phases to achieve seamless operations.
  • Collaborated with retailers to explore new products and conducted Zoom meetings with District Managers to introduce those products, leading to a 15% increase in product adoption and market expansion.
  • Guided clients through inquiries and concerns, demonstrating expertise in operating their iPads on our system to troubleshoot or reinstall the app, and managing payment details for their bank accounts on Stripe, resulting in a satisfaction rate of 95%.
  • Achieved a 98% on-time response rate to daily emails and proficiently scheduled onboarding appointments for clients via phone, providing comprehensive system training before they go live with any platform.
  • Supervised and ensured the team's weekly task completion, initiating tech tickets for in-depth issue investigation, leading to a 30% improvement in issue resolution time.
  • Streamlined order fulfillment processes across channels, monitored delivery service statuses, and conducted weekly follow-ups, achieving a 20% increase in order accuracy.
  • Prepared and dispatched comprehensive monthly reports including orders, distributor communications, target goals, and metrics, contributing to informed decision-making within the organization.

Executive Personal Assistant

CEO- Northridge, CA
04.2021 - 01.2022
  • Provided high-level executive support including calendar management, meeting coordination, travel planning, and inbox oversight for a fast-paced tech CEO
  • Anticipated daily needs and ensured seamless execution of both professional and personal responsibilities
  • Managed complex schedules for the CEO and family, including school events, appointments, and extracurriculars
  • Coordinated domestic and international travel with detailed itineraries for both business and personal trips
  • Coordinated personal errands and logistics, ensuring timely completion of shopping, returns, appointment bookings, and vendor coordination
  • Maintained confidentiality while managing sensitive business, financial, and family-related information
  • Oversaw all household operations: vendor scheduling (housekeeper, gardener, pool service), maintenance coordination, and repairs
  • Oversaw budgeting and payment of personal and household expenses, maintaining accurate financial tracking of vendor invoices
  • Planned and executed private events including birthdays, holiday gatherings, and family dinners
  • Served as a liaison between household staff, family members, and the CEO, ensuring clear communication and follow-through
  • Conducted weekly update meetings with the CEO to align on goals, priorities, and personal/professional to-dos
  • Assisted in development of CEO's personal brand through social media management, scheduling, and content coordination

Assistant Regulatory Specialist

Flavor Producers – Valencia, CA
01.2020 - 04.2021
  • Facilitated the seamless preparation and submission of regulatory file applications along with supporting documentation, resulting in a 15% reduction in application processing time.
  • Communicated regulatory status of products to internal and external customers, ensuring transparency and support.
  • Analyzed complex data for upcoming audits, contributing to thorough evaluation and compliance.
  • Managed documents and resolved customer complaints and queries promptly, enhancing customer satisfaction.
  • Reviewed project plans to identify potential improvements and risks. to reassess product viability.
  • Completed submission of products to Kosher agencies for certification approval. to Kosher agencies for certification.

BCB Generation Sales Associate

Macys – Santa Clarita, CA
05.2015 - 06.2018
  • Recognized for consistently meeting and surpassing sales goals, achieving a quarterly 5% increase in store sales.
  • Instrumental in acquiring new clients, contributing to a 30% growth in the customer base within the first year.
  • Maintained a customer retention rate of 95% by fostering strong relationships and providing exceptional service.
  • Guided customers in identifying and selecting merchandise that matched their specific preferences.
  • Calculated sales prices, tallied total purchases, and processed both cash and credit payments with 100% accuracy.
  • Operated cash registers, executing tasks such as counting money, sorting charge slips and coupons, balancing cash drawers, and making deposits.
  • Ensured inventory accuracy through effective restocking, replenishing, and organizing of merchandise.
  • Updated product knowledge using company training resources to deliver informed and compelling sales presentations.

Education

MBA - Masters of Business Administration

California Baptist University Riverside
Riverside, CA
05-2022

Bachelor of Food Science - Family & Consumer Sciences

California State University Northridge
Northridge, CA
05-2019

Skills

  • Sales & Marketing
  • Project Management
  • Customer Service
  • Social Media Management
  • Operations Management
  • Client / Public Relations
  • Operational Coordination
  • Strategic Planning & Execution
  • Administrative Support
  • Financial Reconciliation
  • Process Improvement
  • Data Analysis & Reporting
  • Event Management
  • Vendor Management
  • Data Management
  • Market Research
  • Inventory Management
  • Team Leadership & Management
  • Client Consultation
  • Project budget analysis
  • Social media strategy
  • Team leadership
  • Marketing writing
  • Analytical problem solving
  • Market research
  • Interpersonal skills
  • Digital advertising management
  • Time management
  • Up-to-date with the latest technologies and best practices in online marketing and social media
  • Excellent verbal and written communication skills
  • Operational strategy
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) and design tools like Canva
  • Proficient in Microsoft 365
  • CRM proficiency
  • Payment processing

EXTRA-CURRICULAR ACTIVITIES

Devoted two years to volunteering at the Boys and Girls Club, contributing to the positive development of young lives. Participated in entrepreneurship events to enhance business knowledge. Devoted two years to volunteering at the Boys and Girls Club, contributing to the positive development of young lives. Participated in entrepreneurship events to enhance business knowledge.

Languages

Arabic
Professional

Timeline

Operations Lead and Executive Assistant

Fresh Pizza on Wheels
01.2025 - Current

Founder & Owner

EVER JEWELS PERMANENT JEWELRY
01.2023 - Current

Marketing & Operations Manager / Partnership & Events Coordinator

BEVZ
01.2022 - 01.2024

Executive Personal Assistant

CEO- Northridge, CA
04.2021 - 01.2022

Assistant Regulatory Specialist

Flavor Producers – Valencia, CA
01.2020 - 04.2021

BCB Generation Sales Associate

Macys – Santa Clarita, CA
05.2015 - 06.2018

MBA - Masters of Business Administration

California Baptist University Riverside

Bachelor of Food Science - Family & Consumer Sciences

California State University Northridge

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Diana Adams