Diana Agredano
Pacoima,CA
Summary
Professional who has proven exceptional customer experience and streamlining operations. Skilled in customer support and data entry proficiency, bilingual in English and Spanish, and adept at maintaining patient confidentiality. Demonstrates a goal-oriented mindset, excelling in quality control and multitasking, with a commitment to achieving superior results. Also, adapts quickly to sudden changes needed to improve our company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Reengineering Representative
National Notary Association
02.2020 - Current
- Handled customer complaints quickly and professionally
- Enhanced company reputation by providing exceptional customer service and support.
- Responded to customers' emails and phone calls
- Conducted regular reviews of operations and identified areas for improvement.
- Corrected customer's orders to avoid delays
Phlebotomist Externship
Southern California Hospital At Hollywood
05.2024 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Office Assistant
CGL Investments
10.2017 - 09.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Customer Service Representative
Metropcs Authorized Dealer
09.2015 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy
Education
No Degree - Phlebotomy
AUMT Institute
Gardena, CA06.2024
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06.2015
Skills
- Customer Support
- Goal-oriented mindset
- Data entry proficiency
- Bilingual in English and Spanish
- Multitasker
- Patient confidentiality
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist Externship
Southern California Hospital At Hollywood
05.2024 - 05.2024
Senior Reengineering Representative
National Notary Association
02.2020 - Current
Office Assistant
CGL Investments
10.2017 - 09.2018
Customer Service Representative
Metropcs Authorized Dealer
09.2015 - 09.2017
No Degree - Phlebotomy
AUMT Institute
High School Diploma -
John H. Francis Polytechnic
- PT - Phlebotomy Technician
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