Melissa Quiros
Humble,US
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Certified Notary Public
National Notary Association
08.2020 - Current
- Developed a strong professional network, leading to increased business referrals and collaborations.
- Assisted clients in completing complex legal forms accurately, reducing delays and potential issues later on.
- Responded promptly to inquiries from prospective clients, contributing to sustained growth of clientele over time.
- Streamlined the notarization process for clients with clear instructions and explanations of legal terms.
Collections Supervisor
Harris County Toll Road Authority
10.2019 - Current
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Generated and mailed updated statements monthly and processed demand letters.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Prepared and delivered performance reviews of 22 collections agents to support continuous improvement of department.
ASSISTANT RURAL CARRIER
United States Post Office
01.2019 - 05.2022
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
Supply Sergeant
United States Army
10.2006 - 03.2019
- Issued items to soldiers and kept detailed records.
- Optimized warehouse space utilization by implementing effective storage solutions and organizing supplies systematically.
- Assisted in the development of annual budgets for the supply department based on historical data analysis and projected needs assessment.
- Conducted regular audits of stock levels, ensuring adequate availability of essential items at all times.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, United States05.2005
Skills
- Time Management
- Team Leadership
- Strategic Planning
- Staff Training and Development
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Policy Implementation
- Key Performance Indicators
- Multitasking
- Problem-solving abilities
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Effective Communication
- Team Development
- Computer Skills
- Self Motivation
- Negotiation and Conflict Resolution
- Active Listening
- Analytical Thinking
- Reliability
- Team building
- MS Office
- Adaptability and Flexibility
- Professionalism
Languages
Spanish
Professional Working
Timeline
Certified Notary Public
National Notary Association
08.2020 - Current
Collections Supervisor
Harris County Toll Road Authority
10.2019 - Current
ASSISTANT RURAL CARRIER
United States Post Office
01.2019 - 05.2022
Supply Sergeant
United States Army
10.2006 - 03.2019
High School Diploma -
Thomas Jefferson High School
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