Erica Richardson
Humble
Summary
MA with experience in a multiphysician family medical practice and additional healthcare experience. Known for dedication to providing premium patient care. Skills include: Medical Office Management Medical Billing & Coding Medical Records Data Entry (35 WPM) Bookkeeping & Filing Taking Patient Vitals Blood Draws Injections Patient Scheduling Ancillary Testing Patient Education HIPAA & OSHA Knowledge
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
12
12
years of professional experience
Work History
Certified Clinical Medical Assistant
Modern Primary Healthcare
Humble
2024.12 - Current
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Performed patient intake, including taking vital signs and medical histories.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Clinical Medical Assistant
Village Medical
Humble
2020.08 - 2024.12
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed wound care management including dressing changes and debridement when necessary.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Performed patient intake, including taking vital signs and medical histories.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Communicated effectively with patients to provide a positive experience throughout their visit.
Medical Assistant
Humble Family Practice
Humble
2015.01 - 2020.08
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Inspected equipment to ensure proper working order prior to use on patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Assistant
Family Health Clinic
Humble
2013.08 - 2015.01
- Proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis).
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by collecting past due payments.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Education
Certified Clinical Medical Assistant -
NHA Medical Assistant Certification Exam
2020.11 - 2020.07
Medical Assistant -
01.2010
High School Diploma -
01.2005
Skills
- Medical Office Management
- Medical Billing & Coding
- Medical Records
- Data Entry (35 WPM)
- Bookkeeping & Filing
- Taking Patient Vitals
- Electronic health records
- Patient intake
- Medication administration
- Vital signs monitoring
- Customer service
- Patient education
- Appointment scheduling
- Clinical procedures assistance
- Injection Administration
- Phlebotomy techniques
- Patient Scheduling
- Ancillary Testing
- Patient Education
- HIPAA & OSHA Compliance
- Time management
- Adaptable and flexible
- Healthcare software usage
Timeline
Certified Clinical Medical Assistant
Modern Primary Healthcare
2024.12 - Current
Certified Clinical Medical Assistant -
NHA Medical Assistant Certification Exam
2020.11 - 2020.07
Certified Clinical Medical Assistant
Village Medical
2020.08 - 2024.12
Medical Assistant
Humble Family Practice
2015.01 - 2020.08
Medical Assistant
Family Health Clinic
2013.08 - 2015.01