Leisa White
Powell,TN
Summary
Accomplished Certified Clinical Medical Assistant with a proven track record at Premier Surgical Associates, showcasing expertise in HIPAA compliance and exceptional patient care coordination. Leveraged adaptable communication skills to enhance patient satisfaction and streamline clinic operations. Highly motivated and committed in the Medical Field with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
28
28
years of professional experience
Work History
Certified Clinical Medical Assistant
Premier Surgical Associates
07.2021 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Front Desk Receptionist
Gastrointestinal Associates
10.2009 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Administrative Assistant to the Director of PS
Oak Ridge Schools
08.1996 - 05.2007
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Collaborated with cross-functional teams to achieve project milestones while adhering to deadlines and budgets set forth by the director.
- Implemented time-saving strategies that optimized workflow efficiency within the office environment.
- Provided logistical support for events and conferences attended by the director or other senior staff members.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of the director.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Used advanced software to prepare documents, reports, and presentations.
- Organized and coordinated conferences and monthly meetings.
- Coordinated internal resources effectively to ensure seamless transitions between tasks delegated by the director during periods of high workload demand.
- Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
- Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
Education
Licensed Cosmetologist - Cosmetology And Esthetics
Douglas J Aveda Institute
Knoxville, TN04.2012
Diploma - General Studies
Karns High School
Knoxville, TN05.1985
Skills
- HIPAA Compliance
- Immunization Administration
- Venipuncture Expertise
- Vital Sign Monitoring
- Medical History Recording
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Specimens collection and processing
- Examination Preparation
- Professionalism and Ethics
- Physician support
- Patient Scheduling
- Inventory Management
- Healthcare Software Usage
- Medical Terminology
- Adaptable and Flexible
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Direct care
- Diagnostic Testing Assistance
- Patient Care Coordination
- Patient Assessment
- Insurance Verification
- Medical Equipment Operation
- Office Equipment Maintenance
- Medical Transcription
- Medical Law Knowledge
- Needs Assessment
- Medical coding
- Data Entry
- Medical office administration
- Medical Records Management
- Maintaining confidentiality
- Direct Patient Care
- CPR
- Medical terminology knowledge
- Electronic Health Records
- First Aid
- Patient Management
- Diagnostic Procedures
- Patient Flow Management
- Simple dressings
- Complex Problem-Solving
- Reliable team player
- Patient Assessments
- Dementia and Alzheimer's knowledge
- Sterilization techniques
- Professional Bedside Manner
- Procedure Assistance
- Customer Service
- Medical Office Management
- Equipment Sterilization
- Adaptable
- Patient Relations
- Compassionate
- Compassionate caregiver
- Monitoring patient progress
- Inventory and supply management
- Prioritizing stat orders
- Patient-focused care
Timeline
Certified Clinical Medical Assistant
Premier Surgical Associates
07.2021 - Current
Front Desk Receptionist
Gastrointestinal Associates
10.2009 - 10.2017
Administrative Assistant to the Director of PS
Oak Ridge Schools
08.1996 - 05.2007
Licensed Cosmetologist - Cosmetology And Esthetics
Douglas J Aveda Institute
Diploma - General Studies
Karns High School