Tiffany Arp
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
McLeod Seacoast
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Removed JP drains, staples, and sutures from post-operative patients.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Scheduled surgeries.
- Scheduled imaging.
- Assisted with FLMA paperwork.
- Sent out referrals.
- Communicated with patients regarding normal and abnormal labs and imaging.
- Faxed and filed documents.
Medical Scribe
McLeod Seacoast
05.2022 - 09.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
Phone Receptionist
McLeod Seacoast
05.2022 - 06.2022
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Contributed to team goals by consistently meeting or exceeding call handling quotas.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Manager
Metro By T-Mobile
11.2020 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Receptionist
Hope Haven
01.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Pharmacy Technician
McNeills Long Term Care Pharmacy
08.2011 - 05.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Education
Associate Degree in Nursing - Nursing
Cape Fear Community College
Wilmington, NC12.2025
Bachelor of Science - Clinical Research
Campbell University
Buies Creek, NC05.2016
Skills
- HIPAA Compliance
- Immunization Administration
- Venipuncture Expertise
- Vital Sign Monitoring
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Medical History Recording
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Scheduling
- Appointment Scheduling
- Prioritization
- Adaptability in Fast-Paced Environments
- HIPAA Compliance Knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support Certified
- Immunization Certified
Timeline
Certified Clinical Medical Assistant
McLeod Seacoast
09.2022 - Current
Medical Scribe
McLeod Seacoast
05.2022 - 09.2022
Phone Receptionist
McLeod Seacoast
05.2022 - 06.2022
Manager
Metro By T-Mobile
11.2020 - 04.2022
Receptionist
Hope Haven
01.2020 - 04.2022
Pharmacy Technician
McNeills Long Term Care Pharmacy
08.2011 - 05.2020
Associate Degree in Nursing - Nursing
Cape Fear Community College
Bachelor of Science - Clinical Research
Campbell University
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