CICELY VANDERHORST, BS-HCM CNPR, CCMA
Certified National Pharmaceutical Representative
Ellenwood,GA
Summary
Highly motivated and committed Certified National Pharmaceutical Representative with an extensive background as an experienced Clinical Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Offering over five years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
3
3
Professional Certifications
Work History
Certified Clinical Medical Assistant
Piedmont Cancer Institute
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Certified Clinical Medical Assistant
The Allergy and Asthma Center
11.2020 - 12.2022
- Responsible for assisting physician with patient care by controlling allergy shot patient flow, obtaining and documenting necessary history and vital signs, performing assigned procedures, and providing patient education
- Administering Immunology injections and Biologic injections like Xolair, and Dupixent
- Performing various test like skin test and T.R.U.E patch test
- Using EMR system eClinical
- Assist the doctor with tasks/procedures as ordered
- Send prescriptions, complete care plans, and discharge summaries
- Complete documentation in eClinical, check in and check out as well as scheduling appointments, insurance verification and prior authorizations.
COVID-19 Intake Screener
Peachtree Immediate Care
08.2020 - 11.2020
- Perform COVID rapid testing and PCRs responsible for using the thermal thermometer to take temperatures of all who enter the screen site
- Administer COVID-19 screening questionnaire to each employee/visitor
- Check employee/visitor temperatures using non-contact infrared thermometers
- Ensure all employees/visitors entering the court building are screened
- Ensure all employees/visitors are utilizing face masks in appropriate areas of the court building.
- Assisted administration, physicians and clinical staff in assessment of pending admits and coordination of services.
- Planned, coordinated and evaluated direct and indirect facility assessments and client admissions.
COVID-19 Lead Medical Screener
Randstad Staffing/Nestle
04.2020 - 07.2020
- Responsible for asking a series of questions and taking temperature(non-contact) for all who wish to enter the office
- Operate Thermal Scanners and/or perform temperature checks as workers enter/exit the building.
- May conduct screening questionnaire.
- Escalates and collaborates with medical professionals as necessary
- Inventories and requests medical supplies and materials as needed
- Followed program protocols and procedures
- Obtained patient vitals such as height, weight and blood pressure.
- Maintained clean, neat and properly sterilized work area.
Certified Clinical Medical Assistant
Atlanta Allergy And Asthma
08.2019 - 04.2020
- Eclinical EMR experience
- Responsible for assisting physician with patient care by controlling allergy shot patient flow, obtaining and documenting necessary history and vital signs, performing assigned procedures, and providing patient education
- Administers prescribed testing, medications and treatments
- Maintains Immunotherapy room with necessary supplies and materials
- Reacts appropriately in-patient reaction situations; informs physician and/or other clinical staff as necessary to mitigate adverse reactions
- Learn and perform immunotherapy vial mixing procedures
Certified Medical Administrative Assistant
Peachtree Park Pediatrics
06.2019 - 08.2019
- Performed clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner
- Checking patients in at the front desk, Answering the phone, Scheduling patients for appointments
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
Certified Clinical Medical/Administrative Assistant
Northside/Northpoint OB-GYN
12.2017 - 05.2019
- Performed medical and administrative functions including check in and check out, scheduling
- Appointments, learning Centricity EMR system, Assisted in GYN ultrasounds, IUD insertions, Colpos
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Responsibilities including ordering, and storing supplies, restocking exam rooms, preparing and sending out specimens for, laboratory testing, and ensuring the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Assisted gynecologists with clinical and clerical tasks such as patient education, examination preparation, taking vital numbers, recording patient medical histories, performing electrocardiograms (EKGs), drawing blood, patient intake and minor surgery.
Certified Medical Administrative Assistant
Shelton’s Hospitalist Group
08.2017 - 12.2017
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Kept patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Ensure availability of treatment information by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Switchboard Operator
Urology of Greater Atlanta
08.2014 - 05.2015
- Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed daily office operations and maintenance of equipment
- Received and distributed faxes and mail in a timely manner
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained the front desk and reception area in a neat and organized fashion.
Certified Clinical Medical Assistant
Physician Immediate Med. Of Decatur Urgent Care/Family Practice
05.2014 - 07.2014
- Read and recorded temperature, pulse and respiration
- Used electronic file systems and maintained electronic and paper files
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Observed and documented patient status and reported patient complaints to the case manager
- Completed and submitted clinical documentation in accordance with agency guidelines
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Maintained a clean, orderly and well-stocked environment
- Completed and submitted clinical documentation in accordance with agency guidelines
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Bachelor of Science - Healthcare Management
University Of Phoenix
Phoenix, AZ07.2023
MBA - Health Administration
Mercer University
Macon, GA05.2024
Certification in Clinical Medical Assisting - Clinical Medical Assisting
Laraus Technical Institute
Decatur, GA05.2014
Skills
- Using computer applications
- Customer Service experience
- Data Entry (40 WPM) , Word , Excel , PowerPoint
- Assisting with Physical Exams
- Medical History Intake
- Medical Billing
- Human Anatomy and Physiology
- Patient Management
- Equipment and Instrument Sterilizatoin
- Using Centrifuges
- Sterile Procedures and Techniques
- Medical Procedures Understanding
- Administrative Duties
- Wound Care and Irrigation
- Pulmonary Function Tests (PFTs)
- Electronic Medical Record
- Examination Preparation
- EMR Systems
- Lab Equipment Calibration
- Vital Sign Monitoring
- Patient Eligibility Requirements
- Charting and Clinical Documentation
- Call Transfers
- Patient History Collection
- BLS Certified
- Collecting Patient Specimens and Tests
- Medical Office Management
- Prior Authorization Processing
Certification
- CCMA - Certified Clinical Medical Assistant
- CNPR - Certified National Pharmaceutical Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Timeline
Certified Clinical Medical Assistant
Piedmont Cancer Institute
01.2022 - Current
Certified Clinical Medical Assistant
The Allergy and Asthma Center
11.2020 - 12.2022
COVID-19 Intake Screener
Peachtree Immediate Care
08.2020 - 11.2020
COVID-19 Lead Medical Screener
Randstad Staffing/Nestle
04.2020 - 07.2020
Certified Clinical Medical Assistant
Atlanta Allergy And Asthma
08.2019 - 04.2020
Certified Medical Administrative Assistant
Peachtree Park Pediatrics
06.2019 - 08.2019
Certified Clinical Medical/Administrative Assistant
Northside/Northpoint OB-GYN
12.2017 - 05.2019
Certified Medical Administrative Assistant
Shelton’s Hospitalist Group
08.2017 - 12.2017
Switchboard Operator
Urology of Greater Atlanta
08.2014 - 05.2015
Certified Clinical Medical Assistant
Physician Immediate Med. Of Decatur Urgent Care/Family Practice
05.2014 - 07.2014
- CCMA - Certified Clinical Medical Assistant
- CNPR - Certified National Pharmaceutical Representative
- PRC - Professional Representative Certification
Bachelor of Science - Healthcare Management
University Of Phoenix
MBA - Health Administration
Mercer University
Certification in Clinical Medical Assisting - Clinical Medical Assisting
Laraus Technical Institute
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