ANA VELIA GARCIA

Work History

HR Specialist/Notary Public

Humble ISD

03.2019 - Current

I assist in preparing new hire applications, checking for qualifications, and reviewing pertinent position information
I interview qualified applicants for hire
I also perform background checks and upload information to the Texas Education Agency for the fingerprint’s registry
Additionally, I send new hire documents and follow up with new hires to ensure all files are complete
I assist and conduct new hire orientations, speaking to groups ranging from 20-60 to 100 new hires when needed
Some other responsibilities include processing new hire documents, adding payroll daily rates, determining adjustments and pay changes, and entering data into the system
I process terminations in payroll for employees leaving the district
Furthermore, I assist with the Frontline Absence Management Program for the Humble ISD District, where I help all (7,000 current employees) enter absences and add substitutes to employees for an assignment
I also assist campus administrators and secretaries with the daily reports of employee absences
In addition, I help translate English to Spanish and perform tests on new hires for the Spanish bilingual incentive pay
Lastly, I am a Texas Public Notary and am able to notarize appropriate documentation to assist in the onboarding of new hires

Receptionist

Humble ISD

08.2018 - 02.2019

Deliver efficient and professional customer service to administrators, school board members, district officials, coworkers, and the public
Manage switchboard calls and direct them to the appropriate personnel—aid callers in finding information on the district website
Provide English-to-Spanish translation support for parents, employees, or public communications
Maintain a daily calendar of appointments
Organize and file a daily sign-in sheet for building visitors
Receive and distribute incoming USPS mail and inter-office school mail

Secretary to Principal

Harold Wiggs Middle School

06.2013 - 06.2018

As the Wiggs Middle Campus Supervisor for Office Staff, my responsibilities included assisting the principal with campus budgeting, processing payroll for clerical, custodial, and tutoring staff using the Teams program, verifying and processing substitutes in TEAMS, collecting funds and balancing campus fundraisers, processing and creating purchase order requests for staff development and campus supplies, balancing the campus club bank accounts and the school bank account, entering campus receipts and checks into the system, preparing and organizing travel requests for educators, arranging bus transportation for field trips, transcribing in-school parent and student hearings, handling customer service relations, assisting the principal with parent complaints, conducting interviews for clerical new hires, and coordinating monthly meetings for faculty and staff, where I spoke to educators about fundraiser responsibilities, among other duties

Attendance Clerk

Wiggs Middle School

08.2004 - 06.2013

The responsibilities include maintaining attendance records such as absences and tardies and signing in and out of students
It also involves coding field trip lists into the system, managing testing lists, and handling suspension records
Daily communication with parents, students, and teachers regarding attendance is also part of the role, as well as issuing court warnings and referrals
Additionally, I was involved in the at-risk committee and communications committee, served as the benefits representative for the campus, assisted in the absence of the nurse, cared for ill students, and handled tasks such as contacting parents and writing receipts as a backup for the secretary
I also transcribed for in-school hearings, sent parents informational messages, assisted the school registrar in registering students, located no-show students, helped with Spanish-English translation, and operated the campus switchboard

Medical Receptionist

Rio Grande OB/GYN

04.2003 - 08.2004

My responsibilities included registering patients, verifying insurance benefits by making calls to medical insurance agencies, collecting co-pays, submitting insurance claims, billing, setting up appointments, and filing confidential medical records
Additionally, I worked as a switchboard operator

Insurance Verification Clerk

Open MRI of EL Paso

10.2002 - 01.2003

In this role, I communicated with insurance companies to verify and pre-certify medical insurances for a variety of exams
I also calculated patient charges and posted information into the system, as well as assisted with the filing of MRI exams

Medical Receptionist

Physician Healthcare Associates

11.2000 - 05.2002

Scheduled appointments, reception of patient check-in and out, switchboard, data entry of patient lab results, medical coding and billing, processed medical records, and assisted in translating English and Spanish as needed

Medical Receptionist

Dr. David L. Williams/Podiatrist

01.1998 - 01.2000

Receptionist of patient check-in and out, switchboard, appointment scheduling, collection of insurance copays, data entry of fee sheets, insurance billing and filing, translation of English to Spanish, verification of insurance benefits, and other duties as needed for the function of the medical office

Phone Operator

El Paso Medical Exchange

01.1997 - 01.1998

Acted as a liaison between doctors, patients, and hospitals, handled stat calls and inquiries

Customer Service Specialist

Sears Service Center

01.1989 - 01.1996

Scheduled appliance repair service calls and switchboard, worked with the dispatch of service techs, and entered and processed daily data entry of tech routing and service sheets
Assisted with customer service complaints and worked with the parts department and service agreement sales

Summary

Overview

Work History

HR Specialist/Notary Public

Receptionist

Secretary to Principal

Attendance Clerk

Medical Receptionist

Insurance Verification Clerk

Medical Receptionist

Medical Receptionist

Phone Operator

Customer Service Specialist

Education

Bachelor of Science - Management

Diploma -

Skills

Certification

Work Preference

Work Type

Work Location

Important To Me

Timeline

Work Availability

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