Diana Al-Hatlani
Seattle,WA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Considerate Aide with experience providing the safe monitoring of 20 children between the ages of 3 and 5. Adept at planning and executing age-appropriate activities and establishing a safe play environment for children. Fortes include preparing meals, assisting with daily learning activities and organizing recreational activities.
Overview
32
32
years of professional experience
Work History
Montessori Teacher Aide
Montessori School of Seattle
Seattle, WA
09.2004 - 10.2010
- Instructed students on how to use Montessori materials such as puzzles and manipulatives.
- Observed students' performance during class activities and provided feedback as needed.
- Organized field trips to local museums or parks to support classroom curriculum objectives.
- Monitored students' behavior during recess periods ensuring safety of all students.
- Supervised students in the classroom while maintaining discipline policies in accordance with school guidelines.
- Participated in staff meetings to exchange ideas about instructional strategies and best practices.
- Communicated effectively with colleagues to ensure smooth operation of the school day.
- Maintained classroom supplies, inventory and stock.
- Engaged with children on individual basis to build positive, trusting relationships.
- Read stories to children and taught painting, drawing and crafts.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Assisted teachers with classroom activities and instruction.
- Organized materials for the teacher's use in the classroom.
Claims Supervisor
Pemco Insurance
Seattle, WA
11.1978 - 05.1991
- Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
- Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Researched complex claim issues in order to resolve disputes between parties involved in a claim.
- Reviewed and approved payments made on insurance claims within established guidelines.
- Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department.
- Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.
- Investigated suspicious activity associated with fraudulent or questionable claims filed by customers.
- Attended industry conferences and workshops in order to stay abreast of any changes or updates pertaining to insurance law or regulations governing the claims process.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Trained new team members on policies and procedures for claims handling.
- Managed team members effectively to meet high production standards with accurate results.
Education
Some College (No Degree) - Business Administration
University of Washington
Seattle, WASkills
- Understanding of child development
- Age-Appropriate Activities
- Teaching
- Character Building
- Classroom Organization
- Play-Based Learning
- Instructional Exhibits and Displays
- Calm and patient
- Time Management
- Multitasking
- Adaptability and Flexibility
- Classroom Supplies Ordering
- Documentation And Reporting
- Organizational and Planning Skills
- Reliability
- Strong Work Ethic and Dependable
- Adaptability
Affiliations
Pemco
During the years that I was not working, I was raising my two children and was an active member of their schools Parent Association having served as a Room Representative multiple times, Vice President in the Parent Association, an finally as the Treasurer. In addition, I was involved in running the Troop of Girl Scouts associated with the school, serving as one of three leaders with additional responsibilities as the cookie manager and Treasurer.
References
References available upon request.
Timeline
Montessori Teacher Aide
Montessori School of Seattle
09.2004 - 10.2010
Claims Supervisor
Pemco Insurance
11.1978 - 05.1991
Some College (No Degree) - Business Administration
University of Washington
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