Diana Aleman
Miami,FL
Summary
At Kindred Hospital, I spearheaded case management, enhancing team performance and client satisfaction through active listening and critical thinking. My leadership fostered a culture of continuous improvement and interdisciplinary collaboration, significantly boosting retention rates. Expert in crisis management and discharge planning, I empowered clients and staff, achieving notable advancements in care quality and efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Director Case Management
Kindred Hospital
Coral Gables, FL
01.2007 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Members of Bio Ethics Committee
- Medical review of cases using Care Enhance Review Manager and Mckesson
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Kindred Hospital
Coral Gables, FL
01.2003 - 01.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to client
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Master of Science - Social Work
Barry University
Miami, FL08-1999
Skills
- Active listening
- Organization and multitasking
- Decision-making
- Verbal and written communication
- Positive attitude
- Team management
- Client advocacy
- Critical thinking
- Issues resolution
- Case needs assessment
- Interdisciplinary collaboration
- Discharge planning
- Crisis management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Director Case Management
Kindred Hospital
01.2007 - Current
Case Manager
Kindred Hospital
01.2003 - 01.2007
Master of Science - Social Work
Barry University