Diana Allen
1257 Parkway Place Clarksville ,TN
Summary
Accomplished Internal Revenue Agent with a proven track record at the IRS, showcasing expertise in tax code interpretation and fraud prevention. Excelled in customer service strategy and Microsoft Office Suite, demonstrating exceptional problem-solving and organizational skills. Achieved significant improvements in process efficiency and accuracy, training team members for optimal performance.
Overview
9
9
years of professional experience
Work History
Internal Revenue Agent
IRS
Franklin, TN
11.2021 - Current
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Team Member
Lowes Distribution Center
Pleasant View, TN
07.2019 - 11.2021
• Manage a log on the computer for items.
• Analyze, replace, and fix incorrect codes for the items.
• Train other team members.
Fraud Specialist
Xerox
Nashville, TN
02.2016 - 07.2019
- Troubleshoot problems and developed successful solutions.
- Worked with third-party vendors to access and analyze data and systems.
- Evaluated customer data to identify and prevent fraudulent activities.
Education
Diploma -
Kenwood High School
Clarksville, TN05.2009
Skills
- Time management and Organizational Skills
- Customer Service Strategy and Implementation
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Excellent Communication and Problem Solving
- Active Listening
Timeline
Internal Revenue Agent
IRS
11.2021 - Current
Team Member
Lowes Distribution Center
07.2019 - 11.2021
Fraud Specialist
Xerox
02.2016 - 07.2019
Diploma -
Kenwood High School