Mary Ellen Pruim
Geneva,IL
Summary
Dynamic Internal Revenue Agent with expertise in tax law and auditing techniques, recognized for enhancing compliance and increasing voluntary taxpayer engagement and specializing in auditing exempt organizations. Proven ability to mentor junior agents and streamline processes, leveraging strong analytical thinking and problem-solving skills to deliver impactful results at the IRS.
Overview
28
28
years of professional experience
2
2
Languages
Work History
Internal Revenue Agent
Internal Revenue Service, IRS
Chicago, IL
07.2006 - 09.2025
- Assisted in analyzing taxpayer information to ensure compliance with federal tax laws.
- Learned regulatory guidelines and procedures for tax assessments and collections.
- Managed multiple audit cases simultaneously while maintaining high standards of quality and efficiency in case resolution.
- Collaborated effectively with other federal agencies during joint investigations, ensuring smooth coordination between all parties involved.
- Improved departmental knowledge by staying up-to-date on changing tax regulations and sharing updates with colleagues.
- Increased voluntary compliance among taxpayers by delivering educational presentations on various taxation topics.
- Served as a mentor to junior agents by offering guidance on complex technical issues during audits.
- Assisted taxpayers with understanding complex tax laws, providing clear explanations and guidance.
- Identified potential areas of non-compliance by analyzing financial statements and related documents.
- Utilized IRS software tools to record findings and maintain accurate records.
- Conducted field visits to gather critical information needed for accurate tax assessments and tax law compliance of exempt organizations.
- Developed comprehensive reports detailing audit findings and recommendations for corrective actions.
- Evaluated taxpayer documentation, ensuring adherence to relevant regulations and laws.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Customer Support Supervisor
VWR International
Batavia, IL
03.1999 - 07.2006
- Supervised customer support team to enhance service delivery and improve customer satisfaction.
- Developed training materials to onboard new team members, ensuring consistent service standards.
- Implemented process improvements that streamlined workflows and reduced response times for customer inquiries.
- Analyzed support metrics to identify trends and adjust strategies for enhanced team performance.
- Coordinated cross-departmental collaboration to resolve complex customer issues effectively and efficiently.
- Conducted regular performance reviews, providing constructive feedback to elevate team capabilities and morale.
- Updated internal resources regularly to keep information current for both agents and customers alike, ensuring continued relevance in an ever-changing industry landscape.
Assistant Manager
Walgreens
Palatine, IL
07.1997 - 03.1999
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with team members to enhance store displays, boosting customer engagement.
- Monitored daily sales reports to identify trends and assist in decision-making processes.
- Developed employee schedules to ensure adequate coverage during peak hours and events.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Master of Arts - Accounting And Finance
Keller Graduate School of Management
MBA - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZSkills
Auditing techniques
- Data interpretation
- Accounting principles
- Investigative tools
- Interviewing techniques
- Detailed documentation
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- skills
- Active listening
- Teamwork and collaboration
- Tax code interpretation
- Account reconciliation
- Fraud detection
Audit management
Data interpretation
Accounting principles
Tax code expertise
Detailed documentation
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Multitasking
Critical thinking
Organizational skills
Active listening
Adaptability and flexibility
Data entry skills
Basic accounting principles
Decision-making
Recordkeeping and documentation
Microsoft office proficiency
Account discrepancies
Self motivation
Interpersonal skills
Analytical thinking
Conflict resolution
Professionalism
Account reconciliation
Financial record keeping
Report writing
Fraud detection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Internal Revenue Agent
Internal Revenue Service, IRS
07.2006 - 09.2025
Customer Support Supervisor
VWR International
03.1999 - 07.2006
Assistant Manager
Walgreens
07.1997 - 03.1999
Master of Arts - Accounting And Finance
Keller Graduate School of Management
MBA - Business Administration
University of Phoenix
Bachelor of Science - Psychology
Northern Arizona University