Shannon Doles
Atlanta,GA
Summary
Results-oriented professional known for adaptability and a proactive approach to problem-solving. Demonstrates a strong work ethic complemented by effective communication skills, contributing to team success and organizational objectives. Proven ability to learn quickly and apply new concepts in dynamic environments.
Overview
10
10
years of professional experience
Work History
Internal Revenue Agent
Internal Revenue Service, IRS
Atlanta, Georgia
07.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Checked completeness of information when processing applications and transactions.
- Interpreted complex tax codes to ensure accurate filing of taxes by clients.
- Researched current legislation related to taxation and prepared reports on findings.
Accounts Payable Clerk
Vernovis
Cincinnati, OH
05.2024 - 07.2024
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Entered data into accounting system to maintain accurate financial records.
- Coded invoices to maintain organized and accurate records.
Teacher's Assistant/K-12 Substitute Teacher
St. Catharine of Sienna
Cincinnati, OH
08.2023 - 05.2024
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Graded student assignments and exams and discussed results.
Tax Associate Seasonal
Intuit
Cincinnati, OH
01.2023 - 04.2024
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
Virtual Assistant
BELAY
Lexington, SC
11.2022 - 06.2023
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Human Resources Assistant
Zwanenburg
Cincinnati, OH
08.2021 - 09.2022
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Gathered personnel records from other departments or employees.
Tax Associate
Jackson Hewitt
Cincinnati, OH
12.2020 - 04.2022
- Researched federal, state, and local laws to ensure compliance with regulations.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
Personal Banker
Citibank
Florence, KY
03.2021 - 08.2021
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Assisted and advised customers on using online and mobile banking systems.
Finance Clerk/Human Resources Director
City Of Erlanger
Erlanger, KY
01.2016 - 11.2020
- Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, documenting business transactions.
- Conducted regular bank reconciliations to ensure accuracy of financial records.
- Assisted in the development and implementation of financial policies and procedures to improve operational efficiency.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
Staff Accountant
Accountemps
Erlanger , KY
05.2015 - 01.2016
- Reconciled intercompany accounts on a monthly basis.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Processed payroll for all employees in accordance with established guidelines.
Education
BBA - Accounting
University of Cincinnati
Cincinnati, OH05-2015
Skills
- Interviewing techniques
- Accounting principles
- Tax law expertise
- Investigative tools
- Auditing techniques
- Data interpretation
Timeline
Internal Revenue Agent
Internal Revenue Service, IRS
07.2024 - Current
Accounts Payable Clerk
Vernovis
05.2024 - 07.2024
Teacher's Assistant/K-12 Substitute Teacher
St. Catharine of Sienna
08.2023 - 05.2024
Tax Associate Seasonal
Intuit
01.2023 - 04.2024
Virtual Assistant
BELAY
11.2022 - 06.2023
Human Resources Assistant
Zwanenburg
08.2021 - 09.2022
Personal Banker
Citibank
03.2021 - 08.2021
Tax Associate
Jackson Hewitt
12.2020 - 04.2022
Finance Clerk/Human Resources Director
City Of Erlanger
01.2016 - 11.2020
Staff Accountant
Accountemps
05.2015 - 01.2016
BBA - Accounting
University of Cincinnati
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