Diana Allen
Melrose ,MA
Summary
Detail-oriented Denial Specialist with CPC certification and extensive knowledge of Epic, focused on advancing a career in medical billing. Proven track record of effectively navigating complex denial processes, showcasing strong work ethic and adaptability. Exceptional interpersonal skills facilitate seamless collaboration with healthcare teams while mastering new skills rapidly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Denial Specialist
Beth Israel Lahey Health
Burlington, MA
05.2023 - Current
- Researched and appealed denied claims related to authorization, coding, COB, and medical records requests
- Identified discrepancies in patient information, provider information, or coding accuracy as part of the denial process
- Analyzed and filtered work queues in Epic to optimize productivity
Administrative Assistant
Inman Oasis
Cambridge, MA
03.2017 - 03.2020
- Handled communications between staff and customers, including scheduling appointments and assisting them with their needs at their appointments
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Organized and updated file systems, keeping records easily retrievable
Medical Secretary
Hallmark Health Cancer Center
Stoneham, MA
01.2015 - 09.2016
- Greeted patients upon arrival, collected medical history and verified insurance coverage
- Answered incoming calls in a professional manner and directed them to the appropriate personnel
- Responded to inquiries from patients regarding billing, scheduling and appointment changes
Education
Bachelor of Arts -
Massachusetts College of Art And Design
Boston, MASkills
- CPC certified
- Proficient in Epic Systems
- Excellent communication skills
- Microsoft office
- Medical coding
- Appeals processing
- Prior authorization processing
- Medical billing
- Commercial insurance
- Insurance verification
- Eligibility determination
- Multitasking
Certification
Certificate in medical coding, AAPC, 2022
Timeline
Denial Specialist
Beth Israel Lahey Health
05.2023 - Current
Administrative Assistant
Inman Oasis
03.2017 - 03.2020
Medical Secretary
Hallmark Health Cancer Center
01.2015 - 09.2016
Bachelor of Arts -
Massachusetts College of Art And Design