Diana Apoyan
San Francisco,CA
Summary
Highly motivated medical assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented healthcare professional looking to transition with medical background skills to a public relations and communications digital health team.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Carbon Health
SAN FRANCISCO, United States
01.2022 - Current
- Oversee multiple related responsibilities with a high level of proficiency, such as taking the patient's vital signs and medical history, as well as performing injections, venipuncture, and ancillary tests per organization's established guidelines
- Provide empathetic patient care and services with interpersonal skills under policies and procedures
- Provide coaching, mentoring, and training of over 10 new hires for front and back office
- Enroll & connect qualified patients in health management programs related to diabetes, hypertension, and metabolic health
- Led quality control and assurance practices to ensure consistent product execution
Medical Intake Coordinator
Carbon Health
SAN FRANCISCO, California
01.2021 - 01.2022
- Demonstrate independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling appointments, assisting with patient registration, and program enrollment.
- Demonstrated analytical and problem-solving ability to addressing barriers.
- Directed patient flow during practice hours, minimizing patient wait time.
- Maximized productivity rates by proactively providing feedback on operational concerns and product issues
- Ensured sanitary environment by implementing best practices for infection control
After-School Program Leader
YMCA Stonestown
SAN FRANCISCO, California
08.2018 - 03.2020
- Supervised and led a group of 30-50 students ensuring safety through active supervision and communication with staff and family
- Developed curriculum and lesson plans to achieve objectives.
- Educated the youth by facilitating intentional lessons, restorative practices and community building activities
- Developed partnerships with parents to build awareness, increase support and share resources.
- Designed or used assessments to monitor student learning outcomes.
Front Desk Assistant
San Francisco Plastic Surgery
SAN FRANCISCO, United States
12.2018 - 01.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Designed employee work schedules to address complete operational needs.
- Received, screened and routed incoming calls.
Education
Bachelor of Science - Public Health
San Francisco State University
San Francisco, CA05.2020
High School Diploma -
Immaculate Conception Academy
San Francisco06.2015
Skills
- Superb communication skills
- Excellent interpersonal skills
- Conflict resolution skills
- Customer and personal service
- Medical Terminology
- Urgent & Primary Care Work
- Assisted in various Program Rollout announcement
- Multitasking Problem-solving
- Self Starter on new projects
- Flexible and adaptable to change
- Knowledge of Medicare, EPO, HMO, PPO
- Efficient under pressure
- Cultural awareness and sensitivity
- Strong work ethic
- Team player with positive attitude
- Deadline-driven
- Triage services and phlebotomy
- Multilingual in English, Russian, Armenian
Timeline
Medical Assistant
Carbon Health
01.2022 - Current
Medical Intake Coordinator
Carbon Health
01.2021 - 01.2022
Front Desk Assistant
San Francisco Plastic Surgery
12.2018 - 01.2019
After-School Program Leader
YMCA Stonestown
08.2018 - 03.2020
Bachelor of Science - Public Health
San Francisco State University
High School Diploma -
Immaculate Conception Academy