Diana Ayala
Silver Spring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Security Analyst
Lockheed Martin
Bethesda, MD
12.2022 - Current
- Assessed and evaluated security threats to computer networks, systems, and applications.
- Identified potential security vulnerabilities in network infrastructures.
- Conducted investigations into suspicious activities or potential threats in order to prevent any untoward incident from happening.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Provided technical support when necessary to resolve complex problems.
- Prepared detailed reports of daily activities for management review.
Volunteer Firefighter
Chillum Adelphi Volunteer Fire Company
Hyattsville, MD
06.2017 - Current
- Conducted public education programs about fire safety topics, such as smoke alarms and home escape plans.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
- Coordinated efforts between multiple emergency response teams during major incidents.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Informed and educated local community members about fire prevention and safety.
- Led and planned periodic fire safety inspections to identify unsafe conditions.
- Triaged patients to assist emergency workers in administering medical care.
- Monitored weather conditions to determine potential risks from lightning strikes or other natural disasters.
- Communicated with other members of the team to coordinate activities at a scene.
- Maintained records of incident reports, vehicle maintenance logs and call logs.
- Responded quickly to emergency calls, providing medical aid where necessary.
- Provided support during hazardous material incidents, including cleaning up spills and containing the area.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Contract Forensic Security Specialist
Uniformed Services University of the Health Sciences
Bethesda, MD
12.2021 - 12.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed data from all sources to determine root cause of grievances and develop solutions.
- Developed and maintained relationships with community partners to coordinate services.
- Facilitated the creation of service plans for clients in need of assistance.
- Conducted outreach programs to identify individuals who may benefit from available services.
- Organized and administered events designed to educate the public on resources available in the community.
- Assisted clients in navigating social service systems, such as health care, housing and employment.
- Offered counsel, comfort and support to loved ones during difficult times.
- Provided case management support to ensure client needs were met in a timely manner.
- Provided guidance and support to bereaved families in making funeral arrangements.
- Adhered to safety protocols during handling of remains.
- Assisted in obtaining vital statistics for legal documents related to disposition of remains.
- Developed quality control systems for monitoring performance of laboratory processes.
- Monitored inventory levels of supplies necessary for laboratory operations.
- Trained new personnel on proper lab safety practices, instrumentation usage, operation protocols and more.
Security Operations Supervisor
Securitas Critical Infrastructure Services
Gaithersburg, MD
08.2019 - 09.2022
- Investigated suspicious activity or incidents reported by personnel or detected by security monitoring equipment.
- Coordinated with local law enforcement to respond to emergency situations.
- Conducted regular patrols of the facility's premises to ensure safety measures are being enforced.
- Responded promptly to alarms and other emergency notifications from security monitoring devices.
- Analyzed data from various sources such as CCTV cameras, intrusion detection systems, and fire alarms to identify potential threats or breaches in security protocol.
- Assessed risk factors associated with different areas of the facility and developed action plans accordingly.
- Collaborated with IT teams in order to ensure secure network infrastructure is maintained at all times.
- Regularly updated senior management on status of ongoing projects related to safety and security initiatives.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Held routine and surprise drills to keep help security team members practice response plans.
- GSOC alarm skills (LENEL, MANITOU, CCLASS CURE, UNCLASS and LEIDOS CRISIS HOTLINE)
- Supervised security operations staff and provided guidance on operational issues.
- Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
- Monitored electronic access control system logs and CCTV footage for any unauthorized access attempts.
Seaman NJROTC
Northwestern High School
Hyattsville, MD
08.2016 - 05.2019
- Provide leadership and commitment
- Help others within and out of community
- Disciplinary Role Model
- Participate in Drill and Inspection.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12-2024
Associate of Applied Science - Business Administration And Management
Strayer University
Washington, DC12-2024
Alumni - High School Diploma
Northwestern High School
Hyattsville, MD05-2019
Skills
- Bilingual
- Customer Service
- Leadership
- Network Security Management
- Telecommunications Systems
- Managing Security Breaches
- Data Security
- Access Control
- Incident Response
- Forensic Analysis
- Compliance Management
- Complaint Handling
- Quality Control
- Customer Account Management
Certification
- BLS / CPR
- Secret Security Clearance
- Maryland Guard Card
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Data Security Analyst
Lockheed Martin
12.2022 - Current
Contract Forensic Security Specialist
Uniformed Services University of the Health Sciences
12.2021 - 12.2023
Security Operations Supervisor
Securitas Critical Infrastructure Services
08.2019 - 09.2022
Volunteer Firefighter
Chillum Adelphi Volunteer Fire Company
06.2017 - Current
Seaman NJROTC
Northwestern High School
08.2016 - 05.2019
Bachelor of Science - Criminal Justice
Strayer University
Associate of Applied Science - Business Administration And Management
Strayer University
Alumni - High School Diploma
Northwestern High School