Diana Baldry
Topeka,KS
Summary
Dynamic Public Service Executive with a proven track record at KDHE, excelling in operations management and team leadership. Skilled in strategic planning and problem resolution, I fostered long-term client relationships and mentored staff, enhancing organizational effectiveness. Developed training materials and streamlined processes, ensuring compliance and quality in service delivery.
Overview
2024
2024
years of professional experience
Work History
Public Service Executive
KDHE
Topeka, KS
12.2016 - 12.2023
- Directly supervised 7 staff and supervised a total of 18 staff.
- Assisted in daily operations, ensuring smooth workflow and adherence to protocols.
- Supported team projects by gathering relevant data and providing insights for decision-making.
- Coordinated scheduling of meetings, maintaining organized calendars for management teams.
- Contributed to process documentation, enhancing clarity and accessibility of operational guidelines.
- Engaged in training sessions, acquiring knowledge on company policies and best practices.
- Developed familiarity with internal systems, streamlining information retrieval and task execution.
- Collaborated with cross-functional teams to support project initiatives and align objectives.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Collaborated with the vendor on creating a mobile app for physicians and coroners to complete and certify causes of death electronically.
- Report any issues found in the electronic registration system in a vendor created program and collaborated with the vendor to get any issues resolved.
- Ensured the issues were resolved by testing the electronic system and reporting back to the vendor the results.
Program Consultant
KDHE
Topeka, KS
2014 - 12.2016
- Train outside users (physicians, coroners, birth clerks, court clerks, attorneys) on how to enter data into an electronic registration system.
- Tested all modules (death, birth, marriage,divorce, stillbirth) on a test site to ensure the users were able to enter data into the electronic system.
- Developed training materials to enhance team capabilities and ensure compliance with statutes and regulations.
- Setup new users on the electronic registration system. Assisted users when an issue would arise like being locked out of the electronic system, or sending them a link so they could reassign themselves a password.
- Create PowerPoint Presentations to present at conferences when asked.
- Setup and have a vendor booth at conferences.
Education
High School Diploma -
Santa Fe Trail
Overbrook, KS05-1977
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Problem resolution
- Team player
- Research and analysis
- Strategic planning
- Staff training
Timeline
Public Service Executive
KDHE
12.2016 - 12.2023
Program Consultant
KDHE
2014 - 12.2016
High School Diploma -
Santa Fe Trail