Diana Barnett
Roseburg,OR
Summary
Dynamic Personal Banker with a proven track record at Wells Fargo, excelling in customer satisfaction and relationship building. Adept at risk assessment and cash handling, I consistently enhance client experiences through tailored financial solutions and proactive service, driving engagement and loyalty in a competitive banking environment.
Overview
19
19
years of professional experience
Work History
Personal Banker
Wells Fargo
Roseburg, OR
05.2023 - Current
- Assist clients with account inquiries, facilitating seamless transactions and enhancing customer satisfaction.
- Evaluate client financial needs, recommending appropriate banking products to maximize service value.
- Processed loan applications and monitored progress from start to finish.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Educate customers on digital banking tools, promoting efficient account management and accessibility.
Personal Banker
First Interstate Bank
Reedsport, OR
03.2022 - 01.2023
- Assisted clients with account inquiries, facilitating seamless transactions and enhancing customer satisfaction.
- Evaluated client financial needs, recommending appropriate banking products to maximize service value.
- Processed loan applications, ensuring adherence to compliance standards while expediting approvals.
- Educated customers on digital banking tools, promoting efficient account management and accessibility.
Personal Banker
Banner Bank
Florence, OR
03.2021 - 02.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Ambassador, Guest Service
Three Rivers Casino & Resort
Florence, OR
07.2020 - 02.2021
- Facilitated guest engagement through exceptional customer service and communication skills.
- Assisted in organizing and executing promotional events to enhance guest experience.
- Collaborated with team members to ensure smooth operations during busy periods.
- Trained new ambassadors on company policies and procedures for improved performance.
- Greeted customers and clients to create welcoming atmosphere.
Player Development Manager
Buffalo Thunder Resort & Casino
Santa Fe, NM
04.2019 - 07.2019
- Developed and implemented player engagement strategies to enhance customer loyalty and satisfaction.
- Supervised performance metrics, ensuring alignment with organizational goals for player development initiatives.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Senior Executive Casino Host
PALA Casino Spa Resort
Pala, CA
08.2006 - 10.2018
- Cultivated relationships with VIP guests to enhance loyalty and retention.
- Coordinated exclusive events and promotions tailored to high-value players.
- Analyzed player behavior data to optimize personalized service offerings.
- Mentored junior hosts in best practices for guest engagement and experience enhancement.
- Collaborated with casino management on initiatives to drive revenue growth through targeted outreach.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Fostered a positive work environment for team members, promoting open communication, professional development, and a strong commitment to exceptional customer service.
- Managed conflict resolution between guests and staff members, maintaining a calm and professional demeanor during difficult situations.
- Maintained open communication with other departments to ensure seamless coordination of guest experiences across all areas of the casino property.
- Utilized advanced CRM systems to track client data and monitor gaming activity, ensuring timely follow-up with key customers.
- Maximized revenue generation by carefully monitoring player ratings and adjusting complimentary offerings as needed.
- Organized exclusive events for high-end patrons, fostering a sense of community among top-tier players.
- Interviewed, hired and trained new gambling floor workers.
Skills
- Adaptability and flexibility
- Active listening and learning
- Risk assessment
- Team collaboration
- Cash handling
- Customer satisfaction
- Branch operations
- Relationship building
Timeline
Personal Banker
Wells Fargo
05.2023 - Current
Personal Banker
First Interstate Bank
03.2022 - 01.2023
Personal Banker
Banner Bank
03.2021 - 02.2022
Ambassador, Guest Service
Three Rivers Casino & Resort
07.2020 - 02.2021
Player Development Manager
Buffalo Thunder Resort & Casino
04.2019 - 07.2019
Senior Executive Casino Host
PALA Casino Spa Resort
08.2006 - 10.2018