Diana Bedos
Delray Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Implements extensive knowledge of products and services as well as creating solutions for customers to drive loyalty and retention.
Seeks to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Select Quote Senior
07.2021 - Current
- Used questions to assess customers' needs and provide a comprehensive and beneficial Medicare plan
- Licensed and certified with numerous states and Medicare carriers
- Cold calls to promote our carriers and their plans
- Maintained sense of urgency in answering customer questions to ensure enrollment
- Continued education in implementing new sales techniques and updated systems
- Conducted outbound and inbound calls to ensure retention
- Retained customers by promoting our enrolled plans and cancelled an upcoming plan with another source
Customer Service Representative
Whole Foods
12.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided ongoing guest service.
General Manager
Platinum Custom Cleaning & Concierge
09.2011 - 11.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Store Manager/Owner
Evangeline's
01.2006 - 06.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Analyzed and interpreted store trends to facilitate planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of Arts -
Shaw College
Toronto OntarioBachelor of Arts - Journalism
Concordia University At Montreal Quebec
Montreal PQSkills
- Privacy and Confidentiality
- Registration Paperwork
- Consultative Selling Techniques
- Persuasive Negotiations
- Product and Service Knowledge
- Operational Efficiency
- Outbound Telemarketing
- Active Learning
- Inbound and Outbound Calling
- Prospecting and Cold Calling
- Strategic Selling
- Effective Listening and Communication
- Promotional Campaigns
- Client Development and Retention
- Quality Standards Adherence
Timeline
Sales Consultant
Select Quote Senior
07.2021 - Current
Customer Service Representative
Whole Foods
12.2019 - 06.2021
General Manager
Platinum Custom Cleaning & Concierge
09.2011 - 11.2019
Store Manager/Owner
Evangeline's
01.2006 - 06.2011
Associate of Arts -
Shaw College
Bachelor of Arts - Journalism
Concordia University At Montreal Quebec
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