Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Betancourt

Doreun,GEORGIA

Summary

Skilled in problem-solving and customer service, I excel in high-pressure environments, as demonstrated at Senior Life Insurance Company where I managed high call volumes and resolved complex issues, ensuring client satisfaction. My expertise in payment processing and commitment to professionalism have consistently enhanced customer loyalty and operational efficiency.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Senior Life Insurance Company
Thomasville, GA
05.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Customer Service Representative

Fontainebleau Aviation
Opa-locka, FL
07.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Burlington
Miami Gardens, FL
06.2022 - 06.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Degree -

Hialeah High School
Hialeah, FL
05.2023

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Payment processing
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Call Center Representative

Senior Life Insurance Company
05.2024 - Current

Customer Service Representative

Fontainebleau Aviation
07.2023 - 02.2024

Cashier

Burlington
06.2022 - 06.2023

High School Degree -

Hialeah High School
Diana Betancourt