Diana Blancas
Long Beach,CA
Summary
Professional with excellent communication, leadership, and interpersonal skills, and strong customer service experience working within office environments, healthcare settings, retail, and attractions.
Overview
6
6
years of professional experience
Work History
Attractions Cast Member and Working Lead
Disneyland Resort
09.2022 - Current
- Ensuring the safety of guests on board while maintaining efficiency during the operation
- Dispatching ride vehicles, loading, and unloading guests safely and efficiently
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Monitoring guest flow and providing a safe guest experience
- Monitoring position workloads
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Identified issues, analyzed information and provided solutions to problems.
Receptionist/Front Desk
Santa Monica Convalescent Center
02.2022 - 09.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled and confirmed appointments
- Sorted incoming mail and directed to correct personnel each day
- Screened and verified visitors for identification credentials and the purpose of visit to maintain the security of residents, personnel, and office environment
- Assisted with onboarding new clients and securing paperwork completion.
Retail Stock Associate
Ross Stores
10.2020 - 02.2022
- Demonstrated great teamwork skills with staff members involved in the production
- Provided customer service
- Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans
- Kept work areas clean, neat, and organized for optimal productivity and worker safety
- Examined and inspected stock items for damage and reported findings to supervisors
- Restocked shelves with current merchandise in attractive displays to promote sales
Hospital Volunteer (Dental Clinic)
VA Long Beach Healthcare System
01.2019 - 06.2019
- Answered visitor questions, offered directions and escorted to destination
- Helped transport patients and assisted with discharges
- Maintained compliance with HIPAA protocols to safeguard patient privacy
- Cleaned and stocked treatment rooms and surgical suites
- Scheduled and accompanied clients to medical appointments
- Updated electronic medical record with new patient, appointment, and billing information
Hospital Volunteer (Occupational Therapy Clinic)
Long Beach Memorial Medical
02.2018 - 08.2018
- Answered visitor questions, offered directions and escorted to the destination
- Performed general duties, keeping work areas clean and organized
- Cleaned and stocked therapy rooms
- Sorted and Organized mail and linen
- Helped transport patients and assisted with discharges
- Updated electronic medical records with new patients, appointments and billing information
Education
Bachelor of Science - Business Management/Human Resources
California State University, Dominguez Hills
Carson, CA05.2024
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA12.2021
High School Diploma -
Jordan High School
Long Beach, CA06.2019
Skills
- Microsoft Office
- Teamwork
- Creativity
- Leadership
- Supervising experience
- Customer Service
- Fast Learner
- Writing Skills
- Communication skills
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Attractions Cast Member and Working Lead
Disneyland Resort
09.2022 - Current
Receptionist/Front Desk
Santa Monica Convalescent Center
02.2022 - 09.2022
Retail Stock Associate
Ross Stores
10.2020 - 02.2022
Hospital Volunteer (Dental Clinic)
VA Long Beach Healthcare System
01.2019 - 06.2019
Hospital Volunteer (Occupational Therapy Clinic)
Long Beach Memorial Medical
02.2018 - 08.2018
Bachelor of Science - Business Management/Human Resources
California State University, Dominguez Hills
Associate of Science - Business Administration
Long Beach City College
High School Diploma -
Jordan High School