Call Center Coordinator
Seattle University
06.2024 - Current
Diana Cacho
Seattle,WA
Timeline
Bachelor of Arts - Finance
Seattle University
09.2023 - Current
Landscape Worker
Kasho Eco-Landscape
06.2021 - Current
Taekwondo Instructor
USTA Martial Arts
11.2019 - 03.2020
Work History
Call Center Coordinator
Seattle University
Seattle, Washington
06.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Landscape Worker
Kasho Eco-Landscape
Ferndale, Washington
06.2021 - Current
- Family business
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Increased property value by creating inviting outdoor living spaces using a variety of hardscape materials.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Installed stonework according to landscape design plan and client specifications.
- Edged and mowed lawns, flowerbeds and landscape features.
Taekwondo Instructor
USTA Martial Arts
Ferndale, Washington
11.2019 - 03.2020
- Supported students'' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.
- Fostered strong relationships with parents and guardians to encourage open communication regarding student progress.
- Enhanced students'' physical fitness levels through rigorous exercise routines and targeted drills.
- Continually updated personal knowledge of Taekwondo techniques, trends, and best practices to provide expert instruction for all participants.
- Boosted confidence in students by recognizing individual achievements and encouraging personal growth within the sport.
- Promoted teamwork among students by organizing group activities and sparring sessions during class time.
- Taught both core principles and fighting techniques to students of all levels.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Education
Bachelor of Arts - Finance
Seattle University
Seattle, WA 09.2023 - Current
Skills
Strong Work Ethic
Empathy and patience
Schedule Coordination
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Excellent Communication
Relationship Building
Self Motivation
Interpersonal Skills
Goal Setting
Employee Coaching