Joshua Garcia
Kerman,California
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
4
4
years of professional experience
Work History
Call Center Coordinator
Aston Carter (Remote Contract)
11.2022 - 02.2023
- Handle a high influx of inbound and outbound calls to collect past due payments for Banfield Pet Hospital
- Attempt to collect all outstanding bills while updating billing information in the internal system
- Process client transactions efficiently and accurately
- Educate clients on business standards and value of Wellness Plans
- Follow policies and procedures to minimize losses
- Document all calls to ensure consistency in client service.
Services Aide
City of Fresno
12.2021 - 11.2022
- Process applications for rental assistance within Fresno City limits
- Communicate with applicants and landlords via email and phone calls for required information and documents
- Ensure all required documents and information are provided for each application before submitting to the supervisor
- Perform customer service when taking calls on days scheduled to work phones
- Provide information to tenants and landlords who call or email in for updates or assistance
- Research information provided by landlords and tenants to ensure accuracy
- Calculate rental and utility assistance and update landlords with links in order to upload documents, check status of application, and update application as necessary.
Shipping Clerk
Telesis Onion Company
06.2021 - 08.2021
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Student Assistant
Gibson Farm Market
04.2019 - 01.2020
- Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members
- Processed and counter POS transactions, including checks, cash and credit purchases or refunds with 90% accuracy
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Seasonal Electronics Team Member
Target
11.2018 - 01.2019
- Excellent guest service skills, Innovative selling techniques, Interest and knowledge in electronics, Stay on top of trends
Education
Bachelor of Arts - Communications
California State University - Fresno
Fresno, CA05.2021
Skills
- Outstanding communication skills
- Efficient and diligent team player
- Strong work ethic
- Excellent interpersonal skills
- Creative and innovative
- Social Media outlets
- Mastery in Microsoft Office
- Quality assurance
- Data entry accuracy
- Performance monitoring
- Call routing expertise
Timeline
Call Center Coordinator
Aston Carter (Remote Contract)
11.2022 - 02.2023
Services Aide
City of Fresno
12.2021 - 11.2022
Shipping Clerk
Telesis Onion Company
06.2021 - 08.2021
Student Assistant
Gibson Farm Market
04.2019 - 01.2020
Seasonal Electronics Team Member
Target
11.2018 - 01.2019
Bachelor of Arts - Communications
California State University - Fresno
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