Diana Cardenas
ABQ
Summary
Resourceful healthcare professional specializing in specimen processing and client communication. Resolves complex challenges and enhances operational workflows through collaboration and problem-solving. Delivers exceptional service while driving continuous improvement in healthcare delivery.
Overview
12
12
years of professional experience
Work History
Clinical Laboratory Assistant
Tricore-referral testing
09.2023 - Current
- Created specimen batches and metabolic screens using appropriate procedures and worksheets, verifying patient information and ensuring acceptable specimen type and volume.
- Placed patient orders on ARUP Laboratories and Mayo Clinic Portals before proceeding with packaging for Fed Ex or courier pickups.
- Reviewed incoming specimens and verified all information and requirements to accurately direct orders to the correct laboratory, supporting physicians' healthcare needs.
- Processed pending reports for multiple worksheets, all ARUP and Mayo temperatures, Miscellaneous and coded tests.
- Resolved issues from ARUP Laboratories, Mayo Clinic, and miscellaneous laboratories using problem-solving skills to ensure accurate processing.
- Researched patient tests and departments for additional specimens acceptable to test requirements.
- Created shipping labels, made copies of paperwork and packaged according to Department of Transportation regulations to maintain human safety and stability of specimen.
- Using the Citrix software to modify Miscellaneous orders, entering appropriate information needed for billing.
- Used client service tools application to create an exception for our client services to contact physicians regarding needed documents or information, test issues or cancellation of tests.
- Communicated with appropriate departments, sites and physicians for guidance and resolutions.
- Entered patient results into the system and or provided the results according to physician or hospital/clinic preference.
Clerical Laboratory Assistant
Tricore-Presbyterian Hospital Pathology lab
11.2022 - 08.2023
- Coordinated appointments for bone marrows and fine needle aspirations, ensuring efficient scheduling through department calendar.
- Processed requests from multiple laboratories using Power path software to facilitate timely access to pathology materials.
- Through this software I’d place orders for pathology material, unstained slides, H&E slides and Paraffin blocks.
- Created tracking events when sending out material when fulfilling material requests or returning material.
- Filed pathology slides and directed other material to the correct locations via courier.
- Attended to pathologist needs by delivering pathology cases and paperwork promptly.
- Communicated with Presbyterian staff to check in patients and process blood work before proceeding with the procedures.
- Answered the phone and directed phone calls to correct pathologist and or appropriate department.
Field Manager
Q-Maids LLC.
Albuquerque
06.2021 - 09.2022
- Interacted with clients to discuss home cleaning services prior to cleanings.
- Implemented bilingual skills to translate for clients and employees to serve with clear communication for a successful outcome.
- Inspected homes or businesses to make sure all the work needed was completed correctly and in a timely manner.
- Received and processed customer payments through cash, card, or checks.
- Make sure payments are processed and deposited into the bank.
- Kept records of employee hours and payroll.
- Restocked and organized cleaning supplies for employees.
Caregiver
New Mexico Human Services Self-directed program
01.2017 - 08.2021
- As a caregiver I built a relationship and served as a companion to perform more effectively with my patient.
- I supported the patient with everyday help during activities and completing basic personal tasks.
- Provided the ability to care in a variety of settings while at the same time following prescribed healthcare plans.
Intimate Department Lead/Cashier
KOHL’S
08.2014 - 08.2016
- Performed with the highest level of customer service through Kohl’s 'Yes We Can,' culture by attending to customer needs with product knowledge.
- Assessed department needs to guide team members with clear communication.
- Applied Kohl’s best practices and standards on fitting rooms, sales floor, and work areas.
Education
Some College (No Degree) - Radiologic Technologist
Central New Mexico Community College
Albuquerque, NM05-2030
Diploma -
New Futures School
Albuquerque05-2009
Skills
- Laboratory techniques
- Quality assurance
- Regulatory compliance
- Specimen processing
- Sample management
- Data entry
- Process improvements
- Microsoft applications
- Critical thinking
- Problem solving
- Time management
- Detail oriented
- Organized
- Bilingual (English and Spanish)
- Verbal communication
- Written communication
- Interpersonal skills
- Listening skills
- Self-motivated
- Teamwork
- Customer service
Timeline
Clinical Laboratory Assistant
Tricore-referral testing
09.2023 - Current
Clerical Laboratory Assistant
Tricore-Presbyterian Hospital Pathology lab
11.2022 - 08.2023
Field Manager
Q-Maids LLC.
06.2021 - 09.2022
Caregiver
New Mexico Human Services Self-directed program
01.2017 - 08.2021
Intimate Department Lead/Cashier
KOHL’S
08.2014 - 08.2016
Some College (No Degree) - Radiologic Technologist
Central New Mexico Community College
Diploma -
New Futures School