Diana-Carolina Atilano
Ontario,CA
Summary
Driven and accomplished professional with a track record of success in event planning and customer service, honed at City of Upland and RIVATI LLC. Excelled in budget management and fostering client relationships, leveraging exceptional organizational skills and a friendly, positive attitude. Proven ability to assist in planning large-scale events and improve office efficiencies through advanced computer skills.
Overview
2
2
years of professional experience
Work History
Recreation Leader
City of Upland
11.2023 - Current
- Create budgets for classes and events.
- Provide customer service for the public by answering phone calls and taking payments for classes and events.
- Fully trained and certified as a U.S. passport agent by the U.S. Department of State.
- Process and finalize passport applications by verifying clients' identities, collecting copies of identification with proof of citizenship, and gathering signatures.
- Conducted inventory of supplies in the office space and made necessary purchases to restock.
- Experience in preparing city events with over 4,000 attendees.
Administrative Assistant
RIVATI LLC
08.2022 - 11.2023
- Performed research to collect and record industry data in the mortgage and automotive industries.
- Developed a filing system to improve document organization and management.
- Created detailed expense reports and requests for capital expenditures.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared information for upcoming appointments, meetings, and travel.
- Updated spreadsheets along with databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Colony High School
Ontario, CA05.2021
Skills
Customer service skills
Computer Skills
Schedule Management
Friendly, Positive Attitude
Time Management
Data Entry
Budgeting
Writing Skills
Event Planning
Typing
Phone Etiquette
Organizational Skills
Timeline
Recreation Leader
City of Upland
11.2023 - Current
Administrative Assistant
RIVATI LLC
08.2022 - 11.2023
High School Diploma -
Colony High School
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