Diana Carranza Martinez
Bowling Green,KY
Summary
Successful experience in customer service and support with recognized strengths in problem solving, working as a team player. Possess solid computer skills with excellent working knowledge using Microsoft Excel and Microsoft Word. 9 Years customer service experience, 1 year as an assistant manager and 3 years medical field. Creative thinker and problem solver who is not afraid of hard work. Loyal employee who is dedicated to solid customer service. Bilingual, fluent in both English and Spanish.
Overview
21
21
years of professional experience
Work History
Receiving Associate
Pink Lily
Bowling Green, KY
08.2024 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Handle incoming product
- Auditing, checking the quantity and quality if merchandise
- Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders
- Moved shipment materials to and from designated areas using lift and hand trucks.
Cycle Counter
Holley Performance Products Inc.
Bowling Green, KY
02.2023 - 07.2024
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
- Minimized disruptions to daily operations while performing cycle counts, ensuring minimal impact on productivity levels.
- Collaborated with cross-functional teams to address any discrepancies found during the cycle counting process.
- Performed full audits each week and documented results.
- Collaborated with other departments to ensure accuracy of all measurements.
- Contributed to successful audits by providing accurate, complete, and well-organized documentation of all performed cycle counts.
Inventory Control Lead
Pink Lily
Bowling Green, KY
06.2020 - 02.2023
- Ensure execution of daily operations within the team tracking inventory ad stock changes
- Oversees inventory and maintain records
- Report inventory levels and issues to the leadership team
- Provides support to the the team members and assist ib the direction of the workflow
- Support manager(s) and performs management duties when the managers is out of the office
- Assign task to team members depending on daily priorities to ensure goals are met/exceeded
- Provide support to other areas of the business shipping,receiving and returns.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Tracked production and quality control systems to proactively identify deficiencies.
Office Assistant
Southern Kentucky Soccer Club
Bowling Green, KY
09.2018 - 08.2019
- Answer office phone calls,
- Design and maintain filing and storage systems,
- Greet customers and solve customer service problems,
- Maintain office supply inventory,
- Perform basic accounting duties, collect payments,
- Provide email support for programs and activities
- Support tournaments and special events.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Application Approval Processor and Follow Up Support
Community Health Systems
Franklin, TN
06.2016 - 05.2018
- Reviewed and assessed patient accounts
- Insurance information to ensure accurate billing
- Resolved discrepancies with insurance and facilitated self-pay discount reversals.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Healthcare Coverage Discovery Rep
Community Health Systems
Franklin, TN
06.2016 - 05.2018
- Handled inbound and outbound calls in a call center
- Screened patients for government programs
- Assisted with applications and verified eligibility.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined call flow processes for more efficient response times and increased productivity.
Receptionist
Pro-health Community Health Center
Columbia, TN
05.2014 - 05.2015
- Managed office duties including greeting and scheduling patients, received cash payments, and set up medical, dental, and behavioral health appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Shift Manager
TACO BELL
Columbia, TN
02.2004 - 05.2014
- Ran daily operations of the restaurant, updated inventory, prepared and served food, handled cash, and trained new employees.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Columbia Central High School
Columbia, TN01.2007
Skills
- Bilingual (Spanish-English)
- Microsoft Office proficient
- Managerial skills
- HIIPA certified
- Great multi-tasker
- Medhost, Meditech and DAR knowledge
- Insurance billing and claims
- Cash handling
- Great communication skills
- Teamwork and Cooperation
- Shipping and receiving
- Warehousing Operations
- Warehouse Safety
Languages
Spanish
Native or Bilingual
Timeline
Receiving Associate
Pink Lily
08.2024 - Current
Cycle Counter
Holley Performance Products Inc.
02.2023 - 07.2024
Inventory Control Lead
Pink Lily
06.2020 - 02.2023
Office Assistant
Southern Kentucky Soccer Club
09.2018 - 08.2019
Application Approval Processor and Follow Up Support
Community Health Systems
06.2016 - 05.2018
Healthcare Coverage Discovery Rep
Community Health Systems
06.2016 - 05.2018
Receptionist
Pro-health Community Health Center
05.2014 - 05.2015
Shift Manager
TACO BELL
02.2004 - 05.2014
High School Diploma -
Columbia Central High School